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Front Desk Supervisor

2 months ago

San Diego, United States American Youth Hostels Full time
Job DescriptionJob DescriptionJoin Our Team as a Guest Service Supervisor at HI USA San Diego Hostel    

     

Would you love to interact with travelers from all around the world and welcome them to your city? Join Hostelling International USA at our vibrant downtown San Diego hostel. We are currently accepting applications for a full-time Guest Services Supervisor who will play a crucial role in overseeing front desk operations and ensuring a welcoming atmosphere for all guests.

     

Position Details:    

     

Pay: $20-22 per hour  

Shifts: Thursday – Monday, Tuesdays and Wednesdays off

Type: Full time, benefits eligible

Benefits: Medical, dental, vision, disability, vacation, sick leave, 403b with company match, and more (New Hire waiting periods apply).  

     

Perks:    

     

- Free stays at other HI USA hostels (subject to availability)    

- Discounts on hundreds of brands    

- On-the-job training    

- Opportunities for growth within HI USA    

- Friendly and inclusive work environment    

     

Responsibilities:    

     

- Supervise Front Desk staff and cover for any absences or shortages in the staffing schedule.

- Ensure all bank deposits are made and maintain the safe, providing change as needed.

- Complete daily paperwork for each shift, including records of overnight fees, sales, and rentals.

- Welcome, register, and orient guests with cultural sensitivity and address language barriers.

- Take individual and group reservations by phone, email, or online system in a friendly, accurate, and efficient manner.

- Conduct hostel tours and encourage guest feedback to enhance their experience.

- Ensure the security and safety of the hostel, guests, and staff by following hostel procedures.

- Promote HI USA memberships, the hostel, and local attractions to guests and visitors.

- Uphold the mission of HI USA: “To help all, especially the young, gain a greater understanding of the world and its people, through hostelling.”

- Perform various tasks such as laundry, cleaning, bookkeeping, and food preparation.

- Provide overnight, on-call assistance in case of emergencies.

- Complete additional tasks or projects assigned by management.

Skills/Qualifications:    

- Associate’s degree and 2 years of customer service experience, or equivalent experience

- Strong organizational skills with the ability to handle multiple tasks and projects simultaneously

- Accurate cash handling and receipt recording

- Proficient in reservation systems or ability to quickly learn

- Effective conflict resolution skills, able to act in a crisis and escalate when necessary

- Computer literate, familiar with WINXP, MS Word, Excel, and Outlook

- Willingness to work evenings, weekends, and holidays as required

- First Aid and CPR certification preferred; training can be provided

- Ability to speak a second language is a plus  

Physical Requirements:

- Regularly sit, use hands and arms

- Frequently stand, walk, talk, hear

- Occasionally climb, balance, lift/move up to 50 pounds

- Vision: close, peripheral, color, depth perception, adjust focus

- Moderate noise level

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.     

  

We Make a Difference     

At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities.     

If you're passionate about hospitality and creating memorable experiences, apply today to join our team  

   

Want to see what a day in the life at HI USA looks like? Follow us on TikTok