Bilingual Patient Account Representative

2 weeks ago


Atlanta, United States HSIFIN Full time
Job DescriptionJob Description

Position Summary

To providecustomer service support to hospital business offices in all aspects of thehealthcare revenue cycle. Must have strong communication and payment negotiation skillsand the ability to handle a high volume of calls while navigating betweenmultiple systems.

WorkSchedule Mon-Thurs 8am-5pm; Fri 8am-4:30pm, one mandatory Saturday/month 8am-noon

RemoteSchedule available after a 2-4week in-office training period.

Essential Duties and Responsibilities

Includes the following: (Other duties may be assigned):

  • Work patient accounts through inbound and outbound dialing campaigns.
  • Must maintain good customer service skills while assisting patients with general questions, processing credit card payments, and setting up payment plans.
  • Thorough documentation of each patient contact or account activity in accordance with company and client policy.
  • Work accounts effectively and efficiently while maintaining production and customer service standards. This must be done in accordance with all state and federal laws, HIPAA and other regulations.



Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience, Skills and Abilities

Requires professional knowledge of the principles of credit, collections and customer service typically acquired through at least one year of on-the-job experience in a hospital business office or medical accounts receivable environment. Ability to communicate clearly and respectfully by telephone and in a written fashion to clearly document account activity. Ability to follow progressive collection steps in accordance with client directions. Requires working knowledge of personal computers and automated dialer systems. Knowledge of all related regulations including but not limited to individual client policies and procedures and HIPAA.

Languages: English/Spanish

Certificates, Licenses, Registrations:

Certified Patient Account Representative, desirable.

*We are an equal opportunity employer

*We are a drug free workplace





  • Atlanta, United States HSIFIN Full time

    Job DescriptionJob DescriptionPosition SummaryTo provide customer service support to hospital business offices in all aspects of the healthcare revenue cycle. Must have strong communication skills and the ability to handle a high volume of calls while navigating between multiple systems.Work Schedule Mon-Thurs 8am-5pm; Fri 8am-4:30pm, one Saturday/month...


  • Atlanta, United States Northside Hospital Full time

    Job DescriptionNorthside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.Receives and responds to...


  • Atlanta, Georgia, United States Optum Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Patient Account Representative to join our team at Optum. As a key member of our collections team, you will play a critical role in ensuring that patients receive accurate and timely billing information, while also working to resolve any discrepancies or issues that may arise.Key...


  • Atlanta, Georgia, United States Optum Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Patient Account Representative to join our team at Optum. As a key member of our collections team, you will play a critical role in ensuring that patients receive accurate and timely billing information, while also working to resolve any discrepancies or issues that may arise.Key...


  • Atlanta, United States Aylo Health Full time

    Job DescriptionJob DescriptionAre you tired of the same day to day job? Do you have a passion for helping others and excellent communication skills? Do you want to use technological solutions to shape the way in which you assist patients? How about doing this all REMOTELY!!!!We are currently seeking qualified candidates to work as a Bilingual Patient Care...


  • Atlanta, United States VersiTech Bold Integrated Payments Tonic Full time

    Position OverviewBilingual Customer Support Representative, Level 1 (Spanish)In-office roleFinTech / Software as a Service / Payment Solutions IndustryComprehensive Benefits Package including Medical, Dental, Vision, and 401kSalary Range: $45,000 - $47,000Role SummaryVersiTech is in search of a Bilingual Customer Support Representative, Level 1 who will...


  • Atlanta, United States Peachtree Orthopedics Full time

    Job DescriptionJob DescriptionJoin Our Team at Peachtree Orthopedics and Help Others "Get Better"At Peachtree Orthopedics, we're on a mission to make a difference in healthcare, and we're looking for dedicated individuals to join our team. With nine convenient offices across Greater Atlanta, we're committed to providing top-notch care and your...


  • Atlanta, United States RemX Full time

    RemX is seeking A high volume Bilingual Call Center Representative. Strong computer and software navigation skills are a must. You should also be customer driven, strongly patient-focused, and adaptable to changes. Title: Onsite Call Center Rep Employment Type: Contract (60-90 day Contract with the possibility to go Perm.) Salary: $18 ($18 Bilingual-...


  • Atlanta, United States Express Employment Professionals Full time $20

    Job DescriptionJob DescriptionBilingual Member Experience RepresentativeAtlanta, GA (Buckhead) Contract: $20/hrIn office, M-FVarious Shift Times Available:FT - 8am - 4:30pm, 8:30am - 5pm, 9am - 5:30pm, 9:30am - 6pm, 10am - 6:30pmPT - 8am - 12:30pm, 8:30am - 1pm, 9am - 2:30pm, 10am - 4pm Our client is looking for a Bilingual Member Engagement Specialist...


  • Atlanta, Georgia, United States Best Foot Forward Full time

    Job Type:Full-timeOverview:Best Foot Forward is dedicated to assisting healthcare entities, particularly government insurance health plans, in identifying, educating, and engaging specific individuals.Role Summary:As a representative in our Outbound Call Center, you will acquire skills in utilizing skip tracing techniques to refresh patient contact details...


  • Atlanta, Georgia, United States Top Group Full time

    Job OverviewAn international manufacturing firm is in search of a Korean Bilingual Sales Representative. This role involves establishing and nurturing relationships with distributors, Over the Counter (OTC) retailers, and consumers to effectively showcase, advocate for, and sell the company's offerings. Note: Candidates must reside in Georgia.Position: Sales...


  • Atlanta, Georgia, United States Emory Healthcare Full time

    Job SummaryWe are seeking a highly skilled Patient Account Representative III to join our team at Emory Healthcare. This role requires a comprehensive understanding of accounts receivable management in a healthcare setting.Key ResponsibilitiesManage and maintain email and phone message inventory, complete reports, and resolve high-priority and aged...


  • Atlanta, United States USA Cell Inc Full time

    Job DescriptionJob DescriptionWe are seeking a Bilingual Sales Representative to join our team! You will resolve customer questions and offer solutions to drive company revenue.Responsibilities:Present and sell company products and services to new and existing customersProspect and contact potential customersReach agreed upon sales targets by the...


  • Atlanta, United States USA Cell Inc Full time

    Job DescriptionJob DescriptionWe are seeking a Bilingual Sales Representative to join our team! You will resolve customer questions and offer solutions to drive company revenue.Responsibilities:Present and sell company products and services to new and existing customersProspect and contact potential customersReach agreed upon sales targets by the...


  • Atlanta, United States United Digestive Full time

    Job DetailsJob Location Patient Service Center - Atlanta, GA Position Type Full Time Education Level High School or GED Travel Percentage As needed for business requirements. Job Category Patient Service Center DescriptionGENERAL SUMMARY OF DUTIES: Responsible for advanced level scheduling for all patients to include scheduling patient appointments via...


  • Atlanta, Georgia, United States United Digestive Full time

    Job SummaryUnited Digestive is seeking a highly skilled Patient Service Representative VI to join our team. As a key member of our patient access team, you will be responsible for advanced level scheduling for all patients, ensuring seamless coordination of medical appointments and procedures.Key ResponsibilitiesAnswer incoming calls in a timely and...


  • Atlanta, United States Atlanta Women's Health Group, P.C. Full time

    Job DescriptionJob DescriptionPractice Locations: Alpharetta, East Cobb, Sandy SpringsPatient Services CoordinatorPrimarily concerned with coordinating appointments for patients. Cross training opportunities for the front office and other areas of the practice are available.JOB ACCOUNTABILITIES*:Greet, register, and check patients in/outAnswer incoming...


  • Atlanta, Georgia, United States Bobby Dodd Institute Full time

    Job Title: Bilingual Contact Center AgentJob Summary:We are seeking a highly skilled and multilingual customer service representative to join our team at the Bobby Dodd Institute. As a Bilingual Contact Center Agent, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a...


  • Atlanta, United States Peachtree Orthopedics Full time

    Job DescriptionJob DescriptionJoin Our Team at Peachtree Orthopedics and Help Others "Get Better"At Peachtree Orthopedics, we're on a mission to make a difference in healthcare, and we're looking for dedicated individuals to join our team. With nine convenient offices across Greater Atlanta, we're committed to providing top-notch care and your...


  • Atlanta, Georgia, United States Rose International Full time

    Job SummaryRose International is seeking a highly skilled and multilingual customer service representative to join our team. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to inquiries, and resolving issues in a timely and professional manner.Key...