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Patient Service Representative
2 months ago
United Digestive is seeking a highly skilled Patient Service Representative VI to join our team. As a key member of our patient access team, you will be responsible for advanced level scheduling for all patients, ensuring seamless coordination of medical appointments and procedures.
Key Responsibilities- Answer incoming calls in a timely and efficient manner, providing exceptional patient care and customer service.
- Schedule, reschedule, and manage cancellations and no-shows for patient office visits and procedures.
- Maintain and update current information on physicians' schedules and endoscopy block time, ensuring accurate scheduling of patients.
- Collect and record accurate patient information, adhering to clinical documentation requirements.
- Coordinate scheduling of procedures in hospital settings, as needed.
- Ensure all applicable ancillary services are scheduled at United Digestive.
- Handle requests for information or appointment received via electronic communication, responding in a timely and efficient manner.
- Address questions regarding patient appointments and requests for information from referring providers.
- Provide accurate and timely information to patients and/or relatives regarding medical treatment or procedures.
- Meet or exceed quality and productivity standards, as set by the Patient Service Leadership team.
- High School Diploma or GED required; Certified Medical Assistant preferred.
- Strong customer service skills and ability to type 45 words per minute.
- 2-3 years of call center, eCW, specialty clinic, and/or gastroenterology experience preferred.
- Computer literacy, ability to operate healthcare systems, and multiple Microsoft Office applications.
- Bilingual skills are strongly preferred, but not required.
- Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect.
- Displays a professional, outgoing, warm, and helpful attitude.
- Possesses compassion for dealing with people who are ill and need help.
- Plan, prioritize, and complete multiple tasks as delegated by the Patient Service Manager.
- Work under pressure, assess, respond, and communicate issues in a timely manner.
- Communicate clearly with patients and coworkers through various channels.
Requires sitting and standing associated with a normal office environment; travel within the Metro area required.
