Customer Support Specialist

2 weeks ago

White City, United States NIC Industries Full time
Job DescriptionJob DescriptionSalary: $22.00/hr + Monthly Bonus

Job Title: Customer Support Specialist

Classification: Hourly Non-Exempt

Reports To: Customer Support Supervisor

 

Who We Are:


Founded over 35 years ago, NIC Industries Inc.'s vision was to manufacture coating products that would truly have a global impact. NIC now manufactures industry-leading coatings that are distributed and sold in nearly 90 countries around the world. Cerakote, Prismatic Powders, and Performance Materials operate as separate divisions of NIC which has grown to be included in the top 25 largest paint and coating manufacturers in the United States. NIC’s customer base is as wide as its geographical impact, with applications in technology, aerospace, sporting goods, and the automotive industry.


What We Value:


INTEGRITY: An uncompromisable commitment to integrity is paramount to long-term success; victory without it is hollow and short-lived.

DEVELOPMENT: Continuous professional growth of our team is crucial to maximizing excellence, innovation, and organizational resilience.

STEWARDSHIP: We must be good stewards of the trust we have earned from our customers, employees, and vendors.

TECHNOLOGY: Advancing core technologies through prioritized, focused investment is vital to the success and endurance of our company and our customers.

INVESTMENT: Investment of all company resources must be made with calculated planning to achieve an intentional outcome.

 

Job Overview:


NIC Industries is seeking a full-time (in house) Customer Support Specialist who is a highly motivated, value-driven individual who honors company values and is dedicated to self-improvement to help achieve company goals and create a world-class customer experience.  All job functions will be in accordance with company policies, strategies, and goals.


Essential Job Functions:

(Applicant/Employee must have the ability to perform essential job functions with or without accommodations.)


  •  Customer Support Specialist must be a subject matter expert within all NIC divisions (Cerakote, Prismatic Powders, and Auto & Home).
  • Communicate with customers via email and phone to provide solutions for common application errors and finish defects.
  • Utilize company software to process replacements, refunds, and returns and log pertinent information for data collection.   
  • Conduct training classes with employees for all NIC divisions (Cerakote, Prismatic Powders, and Auto & Home).
  • Develop written content for website media and facilitate content publishing.
  • Cross-train within all divisions to increase hands-on experience.
  • Collaborate with NIC Departments to assist with advising, troubleshooting, or executing NIC objectives.  


Skills & Abilities Required: 


  • Excellent Writing Skills: must be able to compose professional emails and articles using proper grammar. 
  • Excellent Communication Skills: must be able to communicate with colleagues and management effectively.
  • Excellent Teaching Skills: must be able to articulate ideas and job knowledge to groups of colleagues or customers.
  • Excellent Customer Service Experience: must have experience interacting with a wide range of domestic and international customers.


 Additional Skills Preferred:


  •  Automotive expertise in mechanics or detailing
  • Artistic credentials in painting, drawing, designing, etc.


Physical Requirements:


  • Sitting or standing for extended periods of time daily.

  

Benefits:


  • Competitive salary, monthly bonus, and benefits package.
  • Opportunities for professional development and training.
  • A dynamic and collaborative work environment.

  • Technical Support Specialist

    1 month ago

    White City, United States NIC Industries Full time

    Job DescriptionJob DescriptionSalary: $22.00/hr + Monthly BonusJob Title: Technical Support SpecialistClassification: Hourly Non-ExemptReports To: Technical Support Supervisor Who We Are:Founded over 35 years ago, NIC Industries Inc.'s vision was to manufacture coating products that would truly have a global impact. NIC now manufactures industry-leading...

  • Customer Support Specialist

    1 week ago

    Kansas City, Missouri, United States Createify Form Full time

    Job OverviewPosition: Customer Support SpecialistCompany: Createify FormLocation: RemoteEmployment Type: Full-timeCompensation: $850 - $1250 per weekWe are looking for a committed Customer Support Specialist to become a part of our dynamic team. The successful candidate will manage both incoming and outgoing communications, offer detailed information,...

  • Customer Support Specialist

    1 week ago

    Jersey City, New Jersey, United States Ways Were Go Full time

    Job DescriptionPosition: Customer Support Specialist Location: Remote Employment Type: Full-time Overview: We are looking for a committed and service-oriented Customer Support Specialist to become a vital part of our team at Ways Were Go. The successful candidate will play a key role in delivering outstanding support to our clients, managing inquiries,...

  • Customer Support Specialist

    1 week ago

    Kansas City, Missouri, United States Fresh Form Draft Full time

    Customer Support SpecialistDepartment: Fresh Form Draft Employment Type: Full Time Location: Kansas City, MO Compensation: $850 - $1,250 / week Overview As a Customer Support Specialist at Fresh Form Draft, you will play a crucial role in managing customer communications via telephone. Your main responsibilities will include addressing customer queries,...

  • Customer Support Specialist

    2 weeks ago

    Kansas City, Missouri, United States Fresh Form Draft Full time

    Customer Support SpecialistDepartment: Fresh Form Draft Employment Type: Full Time Location: Kansas City, MO Compensation: $850 - $1,250 / week Overview As a Customer Support Specialist at Fresh Form Draft, you will play a vital role in managing customer communications via telephone. Your main responsibility will be to address customer questions, resolve...

  • Customer Support Specialist

    2 weeks ago

    Kansas City, Missouri, United States Fresh Form Draft Full time

    Customer Support SpecialistDepartment: Fresh Form Draft Employment Type: Full Time Location: Kansas City, MO Compensation: $850 - $1,250 / week Overview As a Customer Support Specialist at Fresh Form Draft, you will play a crucial role in managing customer communications via telephone. Your main responsibility will be to handle customer inquiries, resolve...

  • Customer Support Specialist

    1 week ago

    Kansas City, Missouri, United States Fresh Form Draft Full time

    Customer Support SpecialistDepartment: Fresh Form Draft Employment Type: Full Time Location: Kansas City, MO Compensation: $850 - $1,250 / week Overview As a Customer Support Specialist at Fresh Form Draft, you will play a crucial role in managing customer communications via telephone. Your main responsibilities will include addressing customer questions,...

  • Automotive Customer Service Specialist

    2 weeks ago

    White City, Oregon, United States All-Pro Fleet Services Full time

    Job OverviewJoin the dynamic team at All-Pro Fleet Services as an Automotive Customer Service Specialist. We are looking for a motivated and client-oriented individual to enhance our customer interactions and ensure a seamless service experience.Enjoy a competitive annual salary of $52,000, along with exciting commission opportunities that can increase your...

  • Customer Support Specialist

    2 weeks ago

    Jersey City, New Jersey, United States Enlightened, Inc. Full time

    Job OverviewPOSITION SUMMARY:The Customer Support Specialist will act as the primary contact for clients seeking assistance, employing established support protocols and troubleshooting methodologies. The key responsibility of this position is to address inquiries and resolve issues arising from incoming calls and electronic communications from customers. The...

  • Customer Support Specialist

    2 weeks ago

    Jersey City, New Jersey, United States Enlightened, Inc. Full time

    Job OverviewPOSITION SUMMARY:The Customer Support Specialist will act as the primary contact for clients seeking assistance, employing established support protocols and diagnostic tools. The key responsibility of this position is to address inquiries and resolve issues from incoming communications, including phone calls and emails from customers. The...

  • Retail Customer Support Specialist

    2 weeks ago

    Tracy City, Tennessee, United States Family Dollar Full time

    Join Our Team as a Retail Customer Support SpecialistAt Family Dollar, we are dedicated to providing our customers with a positive shopping experience. As a Retail Customer Support Specialist, your role will include:Exceptional Customer Service: Engage with customers warmly and assist them in selecting products that meet their needs.Transaction Management:...

  • Retail Customer Support Specialist

    2 weeks ago

    Iowa City, Iowa, United States Mediserve Gray Full time

    Retail Customer Support Specialist Company: Mediserve GrayJob OverviewThe Retail Customer Support Specialist acts as the primary point of contact for clients seeking durable medical equipment (DME) or over-the-counter retail products. This role involves collecting essential information and inputting it into the company’s database. The specialist will also...

  • Customer Support Specialist

    2 weeks ago

    Kansas City, Missouri, United States Balls Foods Full time

    Overview: As a Customer Support Specialist at Balls Foods, you will be instrumental in delivering exceptional service to our valued customers. Your role will involve addressing inquiries, resolving issues, and ensuring a seamless experience for all clients.Key Responsibilities:Provide outstanding customer assistance through various channels.Handle diverse...

  • Customer Support Specialist

    2 weeks ago

    Kansas City, Missouri, United States Bright Bridge Group Full time

    Position OverviewBright Bridge Group is seeking motivated and customer-oriented individuals to fill the role of Customer Support Specialist.In this position, you will be tasked with managing both incoming and outgoing communications, delivering outstanding assistance and guidance to our clientele. Your responsibilities will include addressing customer...

  • Customer Support Specialist

    2 weeks ago

    Kansas City, Missouri, United States AAA - The Automobile Club Full time

    Position OverviewRetail Service Specialist at AAA - The Automobile Club.This role encompasses a range of essential and advanced responsibilities aimed at enhancing growth, achieving service objectives, and maximizing profitability for Field Sales within a branch.Key Responsibilities:Support agents and other personnel in delivering exceptional service.Engage...

  • Corporate Customer Support Specialist

    2 weeks ago

    Oklahoma City, Oklahoma, United States Spartan Capital Inc Full time

    Position OverviewAt Spartan Capital Inc, we are an outsourced sales and marketing organization, and our customer service representatives are essential to our operations. We are currently seeking an entry-level Corporate Customer Support Specialist to join our dynamic team.The ideal candidate for the Corporate Customer Support Specialist role will possess...

  • Customer Support Specialist

    1 week ago

    Kansas City, United States City Lifestyle Full time

    City Lifestyle is a luxury publishing company headquartered in downtown Kansas City, MO that publishes monthly magazines in a franchise model created exclusively for and about the residents of affluent communities across the country. We’re looking for a Customer Support Specialist to join the National Support team. The right candidate must have a servant's...

  • Customer Support Specialist

    2 weeks ago

    Bossier City, Louisiana, United States Holiday Lanes Full time

    Join Our Team as a Customer Support Specialist! If you thrive in a dynamic environment and enjoy engaging with people, we want to hear from you. We are seeking dedicated individuals for both full-time and part-time roles who are eager to learn and adapt to various customer service positions within our organization. As a key member of our team, you will be...

  • Junior Customer Support Specialist

    2 weeks ago

    Kansas City, Missouri, United States Fresh Form Draft Full time

    Junior Customer Support SpecialistDepartment: Fresh Form Draft Employment Type: Full Time Location: Remote Compensation: $39,500 - $51,500 / year Overview At Fresh Form Draft, we recognize the significant impact of design in enhancing everyday experiences. As a pioneering design firm, we are committed to creating environments that fulfill practical...

  • Customer Support Specialist

    3 days ago

    Miles City, Montana, United States Marmon Holdings, Inc. Full time

    Job Summary:We are seeking a highly skilled Customer Support Specialist to join our team at Marmon Holdings, Inc. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Maintain strong relationships with customers through regular communication and updates.Process...