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Member Experience Concierge

2 months ago

Austin, United States Circles Full time
Job DescriptionJob Description

About Circles Culture:
The Circles culture is an inclusive environment that encourages self-expression and individuality. Creating a space for open communication, respect and job development, empowers our employees to pursue their career goals and advance personally and professionally. Circles prioritizes the wellbeing of our employees so that our consumers experience that same level of care.

Position Overview:
As a Member Experience Concierge, you will play a pivotal role in delivering exceptional hospitality and concierge services, ensuring memorable experiences for our prestigious clientele. This position requires flexibility in schedule, including weekends, evenings, and during events, to accommodate the needs of our members. Recent UT alumni or individuals with a passion for football and athletics are encouraged to apply, bringing an insider's enthusiasm to enhance member engagement and satisfaction. You will collaborate closely with the Membership Director, Events Director, and Food Service Staff to uphold our standards of excellence.

Job Responsibilities:

  • Support the planning and execution of flawless events and experiences, ensuring every detail is meticulously handled to exceed member expectations.
  • Delight members by completing research for members requesting personal services such as dining reservations and suggestions, flower orders, and gift baskets for special occasions, ticket inquiries, locating hard to find items, and product comparisons.
  • Work in collaboration with a central team (our virtual concierge team) to best support member requests and ensure seamless flow of work.
  • Create personalized experiences for members, anticipating their needs and preferences to foster strong relationships and loyalty.
  • Prioritize requests and monitor daily deliverables 
  • Respond to client requests in a professional, calm, courteous, and timely manner, without exception. 
  • Promote meaningful relationships through engaging in informed conversation via phone, video conferencing, in-person, and email. 
  • Be available during evenings, weekends, and special events to provide seamless service and support to members.
  • Work collaboratively with the Membership Director, Events Director, and Food Service Staff to coordinate activities and ensure cohesive service delivery.
  • Provide exceptional customer service at all times, resolving issues promptly and ensuring member satisfaction.
  • Leverage your knowledge and enthusiasm for UT athletics and culture to enhance member experiences and engagement.
  • Other job-related duties as assigned

Requirements

Job Specific Competencies:

  • Attention to detail and a commitment to maintaining high-quality standards
  • Ability to work independently and as part of a team in a fast-paced environment
  • Strong organizational and multitasking skills, with the ability to manage multiple priorities effectively.
  • Excellent interpersonal and communication skills, both written and verbal.

Qualifications:

  • High school diploma or GED required. Bachelor’s Degree in Business, Operations, or a related field preferred.
  • Demonstrated experience in hospitality and event planning, with a passion for delivering outstanding service.
  • Ability to adapt to a flexible schedule, including evenings, weekends, and during events, to meet member needs.
  • Strong collaborative skills, working effectively with a diverse team to achieve shared goals.
  • Extremely outgoing and personable, with the ability to connect easily with members and colleagues.
  • Recent UT alumni or individuals passionate about UT football and athletics preferred, with a deep understanding and appreciation for UT culture.
  • Excellent verbal and written communication skills, with the ability to interact professionally with members, staff, and management.

Benefits

    • Medical, dental, vision insurance starting the first day of the month after hire
    • Long-term and short-term disability insurance paid for by Circles
    • 401k with match
    • Life insurance paid for by Circles
    • Generous PTO policy - Accrue up to 15 days during your first year
    • Paid holidays
    • One paid day off per year to volunteer
    • Access to discount programs
    • Four-week paid sabbatical every five years
    • HSA/FSA account eligibility
    • Access to Employee Assistance Program
    • Access to Employee Benefit Resource Groups that provide ongoing learning and mentorship opportunities