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Concierge and Front Desk Associate

2 months ago

Austin, Texas, United States The Aspenwood Company - The Village at the Triangle Full time

Job Summary:

The Aspenwood Company - The Village at the Triangle is seeking a highly skilled and professional Concierge and Front Desk Associate to join our team. As a key member of our community, you will be responsible for providing exceptional customer service, ensuring a warm and welcoming environment for our residents, families, and guests.

Key Responsibilities:

  • Customer Service: Provide prompt and courteous assistance to residents, families, prospective residents, vendors, and visitors.
  • Front Desk Operations: Manage the front desk, including answering phones, responding to inquiries, and providing information to residents and guests.
  • Concierge Services: Assist with scheduling appointments, making reservations, and providing transportation for residents.
  • Security and Safety: Monitor emergency calls, doors, and fire alarms, and respond accordingly.
  • Administrative Tasks: Assist with scheduling job applicant interviews, track resident and guest movements, and maintain a professional appearance and good personal hygiene.

Requirements:

  • Education: High School diploma or GED required.
  • Experience: Prior customer service experience, front desk, and telephone experience required.
  • Skills: Excellent communication and customer service skills, strong problem-solving skills, good judgment, and attention to detail.
  • Certifications: Valid Texas Driver's License required.

Working Conditions:

The Concierge and Front Desk Associate will work in a fast-paced environment, interacting with residents, families, and guests. The ideal candidate will be able to work independently and as part of a team, with a strong focus on customer service and attention to detail.