Administrative Assistant

3 weeks ago

Chula Vista, United States VBG (Veteran Benefits Guide) Full time $22
Job DescriptionJob DescriptionDescription:

Who we are:

Veteran Benefits Guide (VBG) was founded by a former United States Marine with the goal of ensuring that Veterans receive accurate disability benefits in a timely manner. Since it was founded, VBG has guided more than 35,000 Veterans through the complicated Veteran Affairs (VA) disability claims process. As a company founded by a Veteran and staffed by many Veterans and families of Veterans, VBG is committed to advocating for policies that protect the rights and interests of former service members.


Administrative Assistant:

At VBG, the Administrative Assistant plays a pivotal role delivering excellent and discrete administrative support to the entire organization. The ideal candidate will have strong prioritization skills to plan and organize a diverse and fast-paced workload. The primary focus of this role is to efficiently and professionally answer and route the busy incoming calls from the reception line. They will also need to interface enthusiastically and competently with a diverse group of important external callers, visitors, and internal staff. Duties will also include coordinating meetings and conferences, buying and maintaining supplies, and coordinating direct mailings and claims. This role will be responsible for handling and processing non-routine correspondence and assembling highly confidential information, so the highest discretion is expected. New Administrative candidates will also need to work well with others and be able to maintain a team focused attitude, especially during high pressure situations.





Requirements:

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Graciously represents the Company’s vision as the first point of contact for clients and staff
  • Ensures that front office area is properly staffed and maintained for clients, vendors, and visitors
  • Responsible for oversight of work and break areas for appearance, cleanliness, and supply inventory
  • Professionally and efficiently routes incoming calls from the main reception line, taking messages as appropriate
  • Appropriately deescalates volatile client calls with satisfaction and resolution as the top priorities
  • Regularly monitors Company email box and distributes and archives emails appropriately
  • Sorts and distributes mail, prints and mails documentation to clients, scans and distributes client STRs
  • Proofreads, processes, and packages claims and other client correspondence to mail to the VA
  • Processes Administrative Services department finances, which includes onsite client payments, PO requests, and staff travel accommodations
  • Provides client services at the front desk, including client walk-ins and coordinating onsite provider days
  • Supports department Manager to resolve property management issues or complaints
  • Completes any additional duties accurately as assigned by direct supervisor in requisite timeframe

Qualifications or competencies:

  • Excellent time management, interpersonal, and communication skills
  • Superlative attention to detail
  • Excellent internal and external customer service
  • Proficient computer skills and types 30+ WPM
  • Microsoft Office proficiency
  • Excellent soft skills and personal maturity, with an ability to partner with a growing team
  • Willingness to embrace change and quickly implement new direction given by management
  • Strong work ethic with emphasis on Veteran focus
  • Ability to demonstrate personal integrity and effectiveness
  • Metrics driven and goal focused

Supervisor Responsibilities:

This position has no supervisory responsibilities.


Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.


Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk and/or hear. This is largely a sedentary role; however, some filing is required. It requires the ability to lift files, open filing cabinets, reach with hands and arms, bend, and/or stand on a stool, as necessary. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.


Position Type:

This is a full-time, in-office position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Schedules must be approved by the Senior Operations Manager.


Travel:

Travel to offsite trainings or meetings may be required and is estimated to be less than 5%.


Required Education and Experience:

High school diploma or general education degree (GED)


EEO:

JoshCo Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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