Current jobs related to Customer Support Specialist - Nashville - Healthcare Systems and Technologies, LLC

  • Customer Support Specialist

    3 weeks ago

    Nashville, Tennessee, United States Bartech Full time

    **Location:** Nashville, TN **Position:** Customer Support Specialist at Bartech Group **Experience:** Not Specified **Compensation (Range):** $19 - $21 per hour If you are an experienced Customer Support Specialist looking for a position with a leading company, Bartech can assist you. We are a prominent staffing firm, and our clients include some of the...

  • Customer Support Specialist

    3 weeks ago

    Nashville, Tennessee, United States Zeal Co Full time

    At Zeal Co, we are dedicated to creating a meaningful influence that reaches beyond our workplace. To achieve this, we begin by ensuring our mission aligns with the clients we choose to partner with. By prioritizing community needs and impactful initiatives, we have established a strong reputation in the Nashville region.As we continue to grow rapidly, we...

  • Customer Support Specialist

    4 weeks ago

    Nashville, Tennessee, United States Zeal Co Full time

    At Zeal Co, we are dedicated to creating a meaningful impact that reaches beyond our immediate environment. Our approach begins with ensuring our mission aligns with the clients we choose to partner with. By concentrating on community needs and fostering impactful initiatives, we have established a strong reputation in the Nashville region.Due to our...

  • Customer Support Specialist

    3 weeks ago

    Nashville, United States Atlas Management Full time

    For more than 25 years, the Atlas Management team has provided Management and Human Resources solutions to businesses and employment opportunities to individuals. Atlas Management is hiring for a major corporation in the Nashville, TN area for a Customer Support Specialist to join their Support Team. The Customer Support Specialist will be providing support...

  • Customer Support Specialist

    2 months ago

    Nashville, United States Atlas Management Full time

    Job DescriptionJob DescriptionFor more than 25 years, the Atlas Management team has provided Management and Human Resources solutions to businesses and employment opportunities to individuals. Atlas Management is hiring for a major corporation in the Nashville, TN area for a Customer Support Specialist to join their Support Team. The Customer Support...

  • Customer Support Specialist

    2 weeks ago

    Nashville, United States Atlas Management Full time

    For more than 25 years the Atlas Management team has provided Management and Human Resources solutions to businesses and employment opportunities to individuals. Atlas Management is hiring for a major corporation in the Nashville TN area for a Customer Support Specialist to join their Support Team. The Customer Support Specialist will be providing support to...

  • Customer Support Specialist

    1 week ago

    Nashville, Tennessee, United States Thinkspain Full time

    Job SummaryWe are seeking a highly skilled and multilingual Customer Support Specialist to join our team at Thinkspain. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients via phone, email, and chat.About the RoleThis is a fantastic opportunity to work with a rapidly expanding global...

  • Customer Support Specialist

    3 weeks ago

    Nashville, Tennessee, United States Bartech Full time

    Position Overview: As a vital member of our team, the Customer Support Specialist will be responsible for managing customer accounts throughout the entire order life cycle. This includes everything from initial customer setup to order modifications and logistics management, ensuring timely delivery of products. Key Responsibilities: Serve as the primary...

  • Customer Support Specialist

    3 weeks ago

    Nashville, Tennessee, United States Genesco Full time

    Position Overview:As a Customer Support Specialist, your primary role will involve managing incoming communications from our valued customers regarding their orders. This includes assisting with order placement, tracking, modifications, and cancellations.Key Responsibilities:1. Provide exceptional support by addressing customer inquiries effectively.2. Share...

  • Customer Support Specialist

    3 weeks ago

    Nashville, Tennessee, United States Bartech Full time

    Position Overview: As a Customer Support Specialist at Bartech, you will play a crucial role in ensuring customer satisfaction and managing inquiries effectively. This position is designed for individuals who are passionate about providing exceptional service and support. Key Responsibilities: Your primary responsibilities will include: Acting as the main...

  • Customer Support Specialist

    3 weeks ago

    Nashville, Tennessee, United States Genesco Full time

    Position Overview:As a Customer Support Specialist, your primary role will involve engaging with our valued customers through various communication channels, including chats and emails. You will assist them with inquiries related to their orders, including placing, tracking, updating, and canceling as needed.Key Responsibilities:- Provide exceptional support...

  • Customer Support Specialist

    3 weeks ago

    Nashville, Tennessee, United States Genesco Full time

    Position Overview:As a Customer Support Specialist, your primary role will involve managing incoming communications from our valued customers regarding their orders. This includes assisting with order placement, tracking, modifications, and cancellations.Key Responsibilities:- Provide comprehensive product and website knowledge to enhance customer...

  • Customer Support Specialist

    3 weeks ago

    Nashville, Tennessee, United States Genesco Full time

    Position Overview:As a Customer Support Specialist, your primary responsibility will be to handle incoming inquiries from our valued customers regarding their orders. This includes assisting with placing, tracking, modifying, and canceling orders.Key Responsibilities:- Provide expert knowledge about our website and products to enhance customer experience.-...

  • Customer Support Specialist

    4 weeks ago

    Nashville, Tennessee, United States Genesco Full time

    Position Overview:As a Customer Support Specialist, your primary role will involve managing incoming communications via chat and email from our valued customers regarding their orders.Key Responsibilities:- Respond to inquiries related to order placement, tracking, modifications, and cancellations.- Provide comprehensive knowledge about our website and...

  • Customer Support Specialist

    3 weeks ago

    Nashville, Tennessee, United States Bartech Full time

    Position Overview: As a vital member of our team, the Customer Support Specialist will play a key role in ensuring customer satisfaction through effective communication and problem-solving. Key Responsibilities: Serve as the primary contact for a designated group of clients, overseeing the complete order management and logistics process. Facilitate daily...

  • Customer Support Specialist

    3 weeks ago

    Nashville, Tennessee, United States Genesco Full time

    Position Overview:As a Customer Support Specialist, your primary role will involve managing incoming communications through various digital channels including chats and emails. You will assist our valued customers with inquiries related to their orders, including:Placing new ordersTracking existing ordersUpdating order detailsCancelling orders when...

  • Customer Support Specialist

    3 weeks ago

    Nashville, Tennessee, United States Bartech Full time

    Position Overview: As a vital member of our team, the Customer Support Specialist will play a crucial role in ensuring client satisfaction and efficient service delivery. This position is based in a dynamic environment where your skills will contribute to the overall success of our operations. Key Responsibilities: Your primary duties will include: Acting...

  • Customer Support Specialist

    2 days ago

    Nashville, Tennessee, United States Ringover Group Full time

    Job DescriptionWe are seeking a highly skilled and motivated Customer Support Specialist to join our team at Ringover Group. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Respond to customer inquiries and resolve issues...

  • Customer Support Specialist

    3 weeks ago

    Nashville, Tennessee, United States Bartech Full time

    Position Overview: As a Customer Support Specialist, you will play a crucial role in managing customer accounts throughout the entire order lifecycle. Your responsibilities will encompass everything from initial customer setup to order modifications and escalations, ensuring that all orders are fulfilled within the agreed timelines. Key Responsibilities: ...

  • Customer Support Specialist

    1 week ago

    Nashville, Tennessee, United States rubiko Full time

    Job SummaryRubiko is seeking a highly skilled and customer-focused Customer Support Specialist to join our team. As a Swedish Language Support Agent, you will be responsible for providing exceptional support to our clients in the iGaming industry.Key Responsibilities:Communicate with customers via various channels to resolve their queries and...

Customer Support Specialist

4 months ago

Nashville, United States Healthcare Systems and Technologies, LLC Full time
Job DescriptionJob Description

Open Position: Customer Support Specialist

Reports to:  Manager, Customer Support

Location:  Remote

Schedule: 9am-6pm CST; Ability to be on call 4 weeks per year

About Us

HST Pathways is on a mission to transform healthcare with innovative software technology that enables surgery centers to provide more cost-efficient patient care and better outcomes.  Our suite of solutions spans the entire case lifecycle, including scheduling, care coordination, clinical documentation, and revenue cycle.  Backed by Bain Capital, we are the fastest growing ASC software company and serve over 1,6 clients, but we’re just getting started and have plans to 10X the value we offer.  However, our big ambitions are only as strong as the team behind them, which is why we’re looking to build our team with the best.

Responsibilities:

The HST Pathways Support Specialist serves as the customer’s point of contact for all service and support related questions for all HST Pathways application offerings. The support specialist role requires the ability to troubleshoot and resolve application and customer workflow problems with exceptional customer service skills, as well as going above and beyond client expectations. The role requires a self-starter, team player, detail-oriented, able to multi-task, and someone who can communicate effectively to all levels of the organization as well as external parties.

Primary job duties and responsibilities include the follow:

  • Problem-solver with exceptional customer service skills, going above and beyond client expectations
  • Deliver an exceptional client experience by identifying and documenting client needs and issues
  • Answer incoming customer inquiries, effectively applying problem solving techniques, educating clients and following issues through to their successful resolution
  • Provide consistent, timely, professional and high-quality client support, every day, all the time, no matter what
  • Establish procedures to ensure client satisfaction and quality service delivery
  • Communicate and collaborate across teams and departments to help solve issues
  • Replicate and document issues for further escalation
  • Participate in quality assurance and application testing of software as required

Qualifications

  • Bachelor’s degree recommended.
  • Proficient in MS Office and related products
  • You must be technically savvy with an ability to easily learn new software (echart or practice management experience preferred)
  • Healthcare or clinical experience preferred
  • Exceptional communication skills for both internal and external communications
  • Able to manage many ongoing activities and tasks in a fast-paced environment

Team Culture

  • We go beyond the expected.  We strive to be the difference in everything we do and look for ways to innovate and deliver beyond expectations.
  • We thrive through collaboration.  We invest in our team and take pride in the success of others. 
  • We strive to make a positive impact.  We are passionate our work and leverage our collective creativity and industriousness to make big things happen
  • We sharpen and share our expertise.  We aspire to learn, grow, and share knowledge.
  • We love the journey.  We never lose sight of the fact that we’re contributing to building a new model of healthcare delivery.

Perks & Benefits

  • Remote work environment
  • Health benefits paid for employee
  • Flexible Paid Time Off Policy
  • 11 company holidays per year
  • Paid parental leave
  • 401K with matching contributions
  • Learning and development allowance
  • A diverse, inclusive, and fun team

HST Pathways celebrates diversity and is steadfast in fostering an inclusive work environment where employees feel valued, respected, and engaged. We champion and nurture a culture where inclusiveness is instinctive and fuels innovation, connection, and a strong sense of “One Team”. HST is deeply committed to representing and reflecting the unique experiences, perspectives and viewpoints of our employees, customers, and the communities we serve.

Powered by JazzHR

MDWiRz80YN