Customer Support Specialist
5 days ago
- High School Diploma or General Education Diploma.
- Six months of experience assisting customers in person via telephone or email in call center environment with requests services billing pay options and other company programs.
- Intermediate Microsoft Office skills
- Must obtain a satisfactory score on applicable jobrelated examination(s). May be required to be bilingual.
- Subject to 24hour call and shift work
Job Duties and Responsibilities:
- Assist in the collection of information to process customer requests and inquiries such as application for residential and commercial accounts and credit arrangements.
- Initiate orders for residential or commercial construction or services. Explain requirements fees and scheduling.
- Advise customers of consumer services and billing programs financial assistance pay options energy saving techniques and other company programs.
- Assist in making adjustments to accounts within policy guidelines to resolve customer complaints or problems.
- Enter retrieve and utilize data from computer terminals personal computers and other sources as necessary.
- Answer and process emergency calls.
- Communicate with employees customers and other entities through personal contact telephone writing to provide information or to answer questions related to the area of responsibility.
- Perform work in a safe manner to protect employees the public and property.
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