Current jobs related to Service Desk Technician - Auburn Hills - Ascend Technologies LLC

  • Help Desk Technician

    2 weeks ago

    Auburn, New Hampshire, United States C Squared Systems LLC Full time

    Job Title: Help Desk TechnicianAt C Squared Systems LLC, we are seeking a highly skilled and experienced Help Desk Technician to join our Information Technology team.Job SummaryThe Help Desk Technician will be responsible for providing technical assistance and support to our employees and customers, ensuring seamless and efficient operation of our computer...

  • Service Desk Analyst

    1 month ago

    Auburn Hills, United States Sentinel Offender Services Full time

    Responsibilities As a Service Desk Technician, you will be responsible to provide the Level 1 Onsite Support of all desktop hardware and software for the company. You will be expected to work on hardware and software problems of moderate scope, provides excellent customer service to the entire company and participate in project-based work such as upgrades,...

  • Service Desk Specialist

    1 month ago

    Auburn, Washington, United States TEKsystems Full time

    About the RoleWe are seeking a highly skilled Service Desk Specialist to join our team at TEKsystems. As a Service Desk Specialist, you will be the primary point of contact for customers, providing technical support and resolving issues related to hardware, software, and network systems.Key ResponsibilitiesProvide exceptional customer service and technical...

  • Service Desk Specialist

    3 weeks ago

    Rochester Hills, Michigan, United States White Glove Placement Full time

    Service Desk Representative OpportunityWhite Glove Placement is seeking a skilled Service Desk Representative to join our team. As a Service Desk Representative, you will be the first point of contact for our clients, providing technical support and assistance via phone, email, or chat.Key Responsibilities:Provide exceptional customer service and technical...

  • Service Desk Specialist

    4 weeks ago

    Rochester Hills, Michigan, United States White Glove Placement Full time

    Service Desk Representative OpportunityWhite Glove Placement is seeking a skilled Service Desk Representative to join our team. As a Service Desk Representative, you will be the first point of contact for our clients, providing technical support and assistance via phone, email, or chat.Key Responsibilities:Provide exceptional customer service and technical...

  • Help Desk Coordinator

    1 month ago

    Auburn Hills, United States M-Team Solutions Full time

    We are seeking a skilled and detail-oriented 3D Printing Technician / Helpdesk Coordinator to join our client in Auburn Hills, MI. This is a contract-to-direct position.SummaryThe role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user...

  • Help Desk Coordinator

    1 month ago

    Auburn Hills, United States M-Team Solutions Full time

    We are seeking a skilled and detail-oriented 3D Printing Technician / Helpdesk Coordinator to join our client in Auburn Hills, MI. This is a contract-to-direct position.SummaryThe role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user...

  • Service Desk Specialist

    3 weeks ago

    Auburn, Washington, United States TEKsystems Full time

    Job Title: Service Desk SpecialistWe are seeking a highly skilled Service Desk Specialist to join our team at TEKsystems. As a Service Desk Specialist, you will be the primary point of contact for customers, providing technical support and resolving issues in a timely and professional manner.Key Responsibilities:Provide technical support and troubleshooting...

  • Front Desk Representative

    1 week ago

    Auburn Hills, Michigan, United States Hyatt Place Detroit Auburn Hills Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hyatt Place Detroit/Auburn Hills. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.Key ResponsibilitiesRegister guests and process check-ins and check-outs in a...

  • Service Desk

    2 weeks ago

    Auburn, United States TEKsystems co Allegis Group Full time

    Description:This shift will be Saturday - Wednesday 2pm-10:30pm Onsite The Service Desk Specialist is a vital part of the contact between customers and Information Services exemplifying a professional demeanor and quality customer service in a 7 by 24 environment. This position is providing hardware/software/network support to the customer primarily via (but...

  • Front Desk Representative

    3 weeks ago

    Auburn Hills, Michigan, United States Holiday Inn Express, Auburn Hills, MI Full time

    Job Title: Front Desk AgentJob Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Holiday Inn Express, Auburn Hills, MI. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room assignments, and ensuring a smooth check-in and check-out process.Key...

  • Front Desk Representative

    4 weeks ago

    Auburn Hills, Michigan, United States Holiday Inn Express, Auburn Hills, MI Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Holiday Inn Express, Auburn Hills, MI. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and maintaining a clean and organized front desk area.Key...

  • Help Desk Specialist

    4 weeks ago

    Auburn Hills, Michigan, United States Blue Chip Talent Full time

    About Blue Chip TalentBlue Chip Talent is a leading staffing company that specializes in connecting talented individuals with top employers. We pride ourselves on building lasting relationships with our clients and candidates, and we're committed to helping you advance your career.Job SummaryWe're seeking a highly skilled Help Desk Specialist to join our...

  • Help Desk Specialist

    4 weeks ago

    Auburn, Massachusetts, United States Vaco Full time

    Help Desk Technician Job DescriptionVaco is seeking a skilled Help Desk Technician to join their team for a contract assignment. This role involves providing deskside and phone support for IT incidents and requests.Key Responsibilities:Diagnose and resolve hardware and software issues on desktops, laptops, printers, and other devices.Provide technical...

  • Front Desk Staff Assistant

    3 days ago

    Auburn Hills, Michigan, United States Hyatt Place Detroit Auburn Hills Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Staff Assistant to join our team at Hyatt Place Detroit/Auburn Hills. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing reservations, and ensuring a seamless stay for our guests.Key ResponsibilitiesGuest Service: Greet...

  • Hotel Front Desk Auditor

    4 days ago

    Auburn Hills, Michigan, United States La Quinta Inn & Suites Wyndham Auburn Full time

    Hotel Front Desk Auditor Job DescriptionWe are seeking a detail-oriented and customer-focused Hotel Front Desk Auditor to join our team at La Quinta by Wyndham Auburn. As a Hotel Front Desk Auditor, you will be responsible for providing exceptional service to our guests, processing reservations and check-ins, and reconciling all credit card transactions and...

  • Help Desk Specialist

    3 weeks ago

    Auburn Hills, Michigan, United States Blue Chip Talent Full time

    {"h1": "Help Desk Specialist Job Description", "p": "At Blue Chip Talent, we're committed to advancing careers daily. As a Help Desk Specialist, you'll be part of our team that builds lasting relationships with our clients and candidates. Your key responsibilities will include assisting our user community with documentation and resolution of requests for...

  • Front Desk Representative

    1 month ago

    Auburn Hills, Michigan, United States Hampton Inn Full time

    Job Title: Front Desk Agent **Job Summary:** We are seeking a highly skilled and detail-oriented Front Desk Agent to join our team at Hampton Inn. As a Night Auditor, you will play a critical role in ensuring the accuracy of our financial records and providing exceptional guest service during the nighttime hours. **Key Responsibilities:** * Perform daily...

  • Service Desk

    4 weeks ago

    Auburn, United States TEKsystems Full time

    Description: This shift will be Saturday - Wednesday 2pm- 10:30pm This is an onsite position. The Service Desk Specialist is a vital part of the contact between customers and Information Services exemplifying a professional demeanor and quality customer service in a 7 by 24 environment. This position is providing hardware/software/network support to the...

  • Service Desk

    1 week ago

    Auburn, United States TEKsystems Full time

    Description:This shift will be Saturday - Wednesday 2pm-10:30pm Onsite The Service Desk Specialist is a vital part of the contact between customers and Information Services exemplifying a professional demeanor and quality customer service in a 7 by 24 environment. This position is providing hardware/software/network support to the customer primarily via (but...

Service Desk Technician

5 months ago

Auburn Hills, United States Ascend Technologies LLC Full time
Job DescriptionJob DescriptionDescription:

Service Desk Technician

Reports To: Service Desk Supervisor Department: Service Desk

Location: Auburn Hills, MI OR Lincoln, NE Exemption Status: Non- Exempt


PURPOSE:

This position's primary responsibility is to act as a first point of contact for Ascend customers. This position requires a customer service-oriented individual with a good technical aptitude that is looking to grow their IT career.


RESPONSIBILITIES:

  • Act as the first point of IT support for our customers
  • Answering incoming calls, emails, and web-submissions in a customer friendly and efficient manner
  • Resolve end-user incidents and requests efficiently
  • Explain technical issues and terms in a way our clients can understand
  • Providing high-end, customer focused service that our clients expect
  • Service Desk position may have on-call responsibilities and an occasional weekend/holiday work requirement on a rotational basis. (Any Holidays worked are paid 2x the hourly salary)
  • Other responsibilities as assigned by management

MINIMUM SKILLS, EDUCATION AND EXPERIENCE

  • Strong technical aptitude with Level 1experience supporting and resolving end
  • user issues related to Windows OS, O365, AV tools, mobile devices, VOIP, Active
  • Directory, firewalls/switches, Onboarding/Offboarding Requests, and other
  • infrastructure requirements.
  • One year of experience in a technical position. Service Desk or customer support
  • experience preferred.
  • Top performers in customer service positions: answering support calls, emails and
  • following up with clients.
  • Consistently exceeded customer expectations by providing exemplary service
  • At Ascend Technologies we firmly believe that diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered.

At Ascend Technologies we firmly believe that diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered.

CORE VALUES

We are seeking highly motivated individuals who have the willingness and ability to demonstrate Ascend core values:

  • Committed to Client Success: Our actions and our words always align with the best interest of the client.
  • One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions.
  • Integrity: We are unquestionably committed to doing the right thing even when it is hard.
  • Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another.
  • Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust.
Requirements: