Service Desk Specialist

4 days ago


Auburn, Washington, United States TEKsystems Full time
Job Title: Service Desk Specialist

We are seeking a highly skilled Service Desk Specialist to join our team at TEKsystems. As a Service Desk Specialist, you will be the primary point of contact for customers, providing technical support and resolving issues in a timely and professional manner.

Key Responsibilities:
  • Provide technical support and troubleshooting for hardware, software, and network issues
  • Assess customer needs and provide solutions to resolve technical issues
  • Work with customers to identify and resolve technical problems
  • Document and track customer interactions and issues
  • Collaborate with internal teams to resolve complex technical issues
Requirements:
  • 2+ years of experience in a technical customer service environment
  • A+ Certification or equivalent certifications
  • AA in healthcare or computer science; Bachelor's degree in computer science or related field preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

At TEKsystems, we are committed to providing our employees with a positive and inclusive work environment. We offer a range of benefits and programs to support our employees' physical, emotional, and financial well-being. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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