Help Desk Specialist

3 days ago


Auburn, Massachusetts, United States Vaco Full time
Help Desk Technician Job Description

Vaco is seeking a skilled Help Desk Technician to join their team for a contract assignment. This role involves providing deskside and phone support for IT incidents and requests.

Key Responsibilities:
  • Diagnose and resolve hardware and software issues on desktops, laptops, printers, and other devices.
  • Provide technical support for Windows operating systems (Win10, Win11, Windows Services) and other platforms (macOS, Linux).
  • Utilize remote desktop tools and remote support software to troubleshoot and resolve issues.
  • Manage user accounts, groups, and permissions using Active Directory tools.
  • Understand networking concepts, including TCP/IP, DNS, DHCP, and VPN.

Vaco values diversity and encourages women, people of color, LGBTQ+ individuals, people with disabilities, and other underrepresented groups to apply.

Vaco is an Equal Opportunity Employer and does not discriminate based on protected characteristics, including race, color, sex, religion, national origin, age, disability, or veteran status.

By applying for this position, you agree to provide accurate information about yourself and consent to Vaco's use of your information for employment purposes.

Vaco respects your privacy and provides transparent notice of its policies, including those related to California, Virginia, and GDPR.

Compensation for this role will be determined based on factors such as skill sets, experience, and training, as well as other business needs.



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