Key Account Manager
3 months ago
Key Account Manager
The successful candidate will join a sales team dedicated to building long term personal customer relationships, providing knowledgeable technical support and providing exceptional customer service.
As Key Account Manager you will be responsible for supporting and developing selected business relations. You will have daily interactions with many of the leading companies and research institutions in our target markets.
Your technical support and knowledge will assist customers in selection of photonics tools that will be key to advancing their research and ultimately successful development of analytical instrumentation products.
You will also provide technical support on highly advanced photonics equipment to customers on-site.
A strong technical background in photonics, combined with best-in-class customer service will be key the success of this role.
This full-time, exempt REMOTE-BASED role will report to the Vice President, Sales & Marketing.
*Candidates can be located ANYWHERE in the US*. Local to LA is a plus.
ESSENTIAL FUNCTIONS:
- Develop and implement GPD Optoelectronic Sales, Pricing, and Product plans to achieve market share leader in all markets, while continuously increasing profitability and market share
- Strategic, Revenue, and Bookings forecasts are developed for the current fiscal year as well as the following fiscal years
- GPD’s market/customer requirements and trends are identified and communicated to Sales, Marketing, Manufacturing and Engineering Operations.
- Translate new and emerging markets into strategic plans to position the company as the market leader
- New product opportunities are identified, and clear direction and leadership is provided to cross functional team(s) regarding global account strategy, team member responsibilities and expectations.
- Strategic account plans are developed, implemented, and reviewed to maximize growth & customer satisfaction
- Develop influential network on all levels and dimensions with a focus on strategic relationship development planning to drive growth.
- Develop, Deliver and Negotiate proposals leading to profitable closings
- Manage a multi-million dollar major account business.
- Presentations are prepared and given to customers, management and key operations personnel on market planning, analysis, and future product development
- High overall GPD Optoelectronics customer satisfaction is maintained
- Competitive Benchmarking is performed to assure accurate knowledge of market size, SWOTS, key competitors and their strategies.
- Cross-functional team of sales, engineering & manufacturing are coordinated to deliver high performance, cost effective solutions to targeted accounts
- Communication with department teams and Senior Management is timely and consistent
- Role model for Quality, Customer Satisfaction, Employee Satisfaction and Business Results
SKILLS & ABILITIES:
- 10+ years of experience in B2B sales/account management with strong focus on technical sales and solution selling.
- Previous experience in semiconductor or photonics manufacturing is strongly preferred.
- Experience in marketing and strategy is beneficial.
- Highly systematic and conceptual thinking skills
- Experience calling on executive management of large multi-national companies
- Proven skills in strategic planning, product and global market development, market research, and marketing communications.
- Proven track record of delivering high performance and world class results
- Demonstrated sales and negotiating skills
- Demonstrated ability to cross functional teams and achieve results through others
- Experience with problem analysis and resolution at the strategic and functional levels
- Experience in laser products and laser component applications
- Experience with CRM, Word, Excel, Outlook, PowerPoint, Email.
- Excellent interpersonal, communication and presentation skills and ability to comprehend (including technical concepts) and communicate at a high level with customers, distributors, and principals at different purchasing and engineering levels
- Ability to deal effectively with differences of opinion, to influence, to draw ideas from others, and to negotiate and mediate
- Ability to anticipate and handle multiple priorities and complex/abstract issues
EDUCATION AND EXPERIENCE:
- BS in Engineering or Science discipline
- Masters in Business or Technical Master’s degree a plus.
MISC:
- Able to lift up 20 lbs
- Travel up to 40%
GPD provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
About GPD
At GPD Optoelectronics, we believe that by operating with integrity and trust we drive constant organizational improvement, which strengthens our relationships with our employees and customers. Customer success remains our highest priority, so we strive to deliver high-quality products on time, and provide unparalleled service, responsiveness, and collaboration.
Founded in 1973 as Germanium Power Devices Corp, we began by making high-quality germanium transistors. Since the early 1980’s we have earned our place as a trusted manufacturer of both germanium and indium gallium arsenide photodiodes. We are located in Salem, NH.
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