Vice President of Operations

1 month ago

New York, United States New York Kids Club Full time
Job DescriptionJob DescriptionDescription:

The Vice President of Operations at NY Kids Club & NY Preschool is a pivotal leadership role dedicated to optimizing operational policies, processes, and systems to ensure compliance, enhance efficiency, and drive profitability. This role encompasses a wide range of responsibilities aimed at maintaining and improving the operational excellence of our facilities, delivering high-quality customer service, and managing performance across the organization.


Essential Duties & Responsibilities:

  • Develop, implement, and optimize operational policies and procedures.
  • Ensure all processes are efficient and aligned with business objectives.
  • Oversee compliance with health and safety regulations, including NYC DOH standards and Article 47.
  • Ensure all facilities meet permitting and licensing requirements.
  • Drive efficiency and profitability through strategic operational initiatives.
  • Monitor and manage key performance indicators such as Dashboard Performance, EBITDA, Parent NPS, and Staff Engagement Scores.
  • Manage all aspects of facilities maintenance and upgrades.
  • Address operational issues proactively and ensure the smooth running of all locations.
  • Oversee the weekend operations unit, ensuring consistency and quality of service.
  • Manage relationships with vendors to ensure high-quality service and cost-effectiveness.
  • Ensure the delivery of high-quality customer service across all locations.
  • Implement performance management strategies to maintain operational excellence.
  • Identify and mitigate operational risks.
  • Develop and implement risk management strategies.
  • Coach and mentor the operations leadership team.
  • Provide training and development opportunities for staff to ensure continuous improvement.
  • Oversee the management of DOE systems to ensure compliance and efficiency.
  • Other duties may be assigned.
Requirements:
  • Bachelor’s degree in Business Administration, Operations Management, Education Administration, or a related field is required.
  • Minimum of 5 years of experience in operations management within a multi-site educational organization, with at least 5 years in a leadership role required.
  • Proven experience in Early Childhood Education (ECE) or K-12 operations management.
  • Strong understanding of NYC Department of Health (DOH) standards, including Article 47.
  • Demonstrated ability to build and implement systems and processes from the ground up.
  • Experience in facilities management, including handling upgrades, permitting, and licensing.
  • Proficiency in managing vendor relationships and overseeing high-quality customer service delivery.
  • Experience in performance management and staff development.
  • Strong problem-solving skills and a proactive approach to operational issues.
  • Ability to lead and mentor a diverse team, fostering a positive and productive work environment.

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