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Commercial Account Manager

4 months ago

Sterling, United States TestPros Full time
Job DescriptionJob Description

Company Overview

TestPros is a successful and growing business, established in 1988 to provide Information Technology (IT) technical support services to a wide range of Commercial and U.S. Federal, State, and Local Government customers. Our capabilities include Program Management, Program Oversight, Process Audit, Intelligence Analysis, Cyber Security, Zero Trust, Resiliency, CMMC and NIST SP 800-171 Assessment and Compliance, NIST 800-53 ATO Compliance, Computer Forensics, Software Assurance, Software Testing, Test Automation, Section 508 and WCAG Accessibility Assessment, Localization Testing, Independent Verification and Validation (IV&V), Quality Assurance (QA), Compliance, and Research and Development (R&D) services.

TestPros delivers innovative independent IT assessment solutions to critical challenges facing the nation and the world.  We support the U.S. Federal Government and Commercial clients within the continental USA. TestPros is dedicated to making lives better, safer and more secure.

Job Summary

The Sales Account Manager is a key player within the company. The successful candidate for this position will bring a solid background in successful Commercial Information Technology (IT) "services" contract sales and delivery.

This position requires a person who can perform in the following roles:

  • Sales
  • Account Management
  • Technical Staff Liaison
  • Delivery Management
  • Contracts

We need someone who thrives in a small business environment and has professional experience with Microsoft apps (Word, Excel, SharePoint, etc.) and CRM systems such as HubSpot. The candidate must also be a strategic thinker who can help us craft and document technical solutions and processes in our proposals.

This candidate must have previous or current experience selling Technical Services. Experience selling Software Testing services or IT Compliance services is a bonus.

Responsibilities:

  • Contribute to the successful sales and delivery of a portfolio of consulting services and product implementation projects.
  • Work with our clients’ product development teams to establish accessibility and cybersecurity practices.
  • Provide technical sales support through a consultative sales process, without cold calling.
  • Manage our customer contacts and fulfillment processes via tools such as HubSpot CRM.
  • Provide timely responses to new and existing customer inquiries.
  • Prepare and distribute meeting agendas.
  • Assist with quarterly and yearly account planning, including projections and budgeting.
  • Assist Account Managers with preparation for client meetings.
  • Help our customers implement and enforce NIST 800-53 ATO, NIST 800-171 / CMMC, DFARs, and IT accessibility requirements (WCAG, Section 508).
  • Develop, cultivate, and manage client relationships.
  • Participate in proposal development and reviews.
  • Perform other duties as assigned.

Required Skills and Experience:

  • U.S. Citizenship is required.
  • Applicants selected will be subject to a security background investigation and may need to meet eligibility requirements for access to classified information.
  • Excellent customer relations and sales skills, with the ability to clearly communicate benefits and processes to prospective customers.
  • High responsiveness to customer requests and inquiries.
  • Customer/Account Management (Technical Sales) experience, including the ability to elicit customer requirements and develop Technical/Cost proposals to fulfill those requirements.
  • Ability to scope and price IT Security and IT Accessibility projects.
  • Demonstrated experience with proposal writing or proposal content contribution.
  • Knowledge and experience in one or both of the following disciplines:
    • IT Security (specifically, NIST 800-171/CMMC and NIST 800-53)
    • IT Accessibility (specifically, Section 508, WCAG, ADA, etc.)
  • 3+ years of related IT technical and commercial project management experience.
  • Excellent verbal and written communication skills, self-starter, able to work independently, and experienced working in a small business environment with the ability to perform in various roles within a given workday.
  • High proficiency with Microsoft Office, including advanced features of PowerPoint and Excel such as macros, pivot tables, and analysis.
  • Strong organizational skills and attention to detail.
  • Ability to prioritize and quickly adapt to changing priorities, with experience in creating, managing, and tracking key project management deliverables.
  • Ability to thrive in a close-knit, friendly corporate culture dedicated to fostering personal career development with accessible senior corporate leadership and without micromanagement.
  • Passion for work, a drive for learning new technologies and practices, and a commitment to continuous improvement.
  • Ability to write and/or contribute to social media articles on technical subject matter.
  • Bachelor's Degree in Computer Science or a related technical discipline, or the equivalent combination of education, professional training, or work experience (preferred).

Benefits

TestPros offers a competitive salary, medical/dental/vision insurance, life insurance, disability insurance, paid time off, paid holidays, 401(k) retirement plan with company match, opportunities for professional growth, cell phone discounts, and much more  All benefits are per TestPros current policies and are subject to change without notice.  Benefits are available to full-time employees only.​

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. VEVRAA Federal Contractor.

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