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Director of Sales Operations

2 months ago

Grand Rapids, United States Soder Recruiting Full time
Job DescriptionJob DescriptionJob Summary:

We are seeking an experienced and strategic Director of Sales Operations to lead our sales operations team and drive the efficiency and effectiveness of our sales organization. In this role, you will be responsible for developing and executing strategies that optimize our sales processes, enhance sales productivity, and support our overall business objectives. The ideal candidate will have a proven track record in sales operations leadership, strategic planning, and cross-functional collaboration.

Key Responsibilities:

  • Strategic Leadership:

    • Develop and implement a comprehensive sales operations strategy aligned with the company's goals and objectives.
    • Drive strategic initiatives to improve sales productivity, forecasting accuracy, and overall sales performance.
    • Provide leadership and guidance to the sales operations team, fostering a culture of excellence and continuous improvement.

  • Sales Process Optimization:

    • Evaluate and enhance sales processes, tools, and technologies to increase efficiency and effectiveness.
    • Implement best practices and standardized procedures across the sales organization.
    • Collaborate with sales leadership to identify and address process bottlenecks and areas for improvement.

  • Data Analysis & Reporting:

    • Oversee the development and maintenance of sales reports, dashboards, and KPIs to monitor and analyze sales performance.
    • Utilize data-driven insights to provide strategic recommendations to senior leadership.
    • Ensure data integrity and accuracy across all sales systems and platforms.

  • Sales Forecasting & Planning:

    • Lead the sales forecasting and planning process, ensuring alignment with business goals and market conditions.
    • Work closely with finance, supply chain, and other departments to synchronize sales forecasts with production and inventory plans.
    • Develop and manage sales targets, quotas, and incentive programs.

  • CRM & Technology Management:

    • Oversee the administration and optimization of the CRM system and other sales technologies.
    • Ensure the CRM system supports the needs of the sales team and integrates seamlessly with other business systems.
    • Drive user adoption and best practices for CRM usage across the sales organization.

  • Team Leadership & Development:

    • Lead, mentor, and develop a high-performing sales operations team.
    • Provide regular feedback, coaching, and professional development opportunities to team members.
    • Foster a collaborative and results-oriented work environment.

  • Cross-Functional Collaboration:

    • Partner with marketing, finance, product, and other departments to support sales initiatives and drive business growth.
    • Serve as a key liaison between the sales operations team and other functional areas.
    • Lead cross-functional projects and initiatives to support the company's strategic objectives.