Membership Sales Manager

4 weeks ago

Grand Rapids, United States MVP SPORTSCLUBS Full time
Job DescriptionJob Description

About the Company

MVP Sports Clubs is a sports facility development and management company with 5 facilities in West Michigan. We provide corporate service support in the areas of finance, marketing/communications, information systems, human resources, property management and operational development including sales, fitness, and operations. MVP Sports Clubs represents quality and success in health and recreation in all facets of the community. Simply put, we are a company passionate about exercise and sharing this with our communities

Why MVP Sports Clubs

At MVP Sports Clubs, we are built around our values of professionalism, friendliness, efficiency, cleanliness, and teamwork We believe in creating a welcoming, engaging, and fun environment for employees. To foster this type of environment, we provide employees with a full range of benefits.

  • Our part-time employees have athletic club access for team member and any spouses and dependents, discounts on memberships for additional family members, member rates for participation in services/programs and a 25% off retail, food, and beverage discount.
  • In addition to the benefits listed above, our full-time employees also have health, dental, vision, and life insurance, long/short-term disability, paid maternity and paternity leave, PTO, and 401k participation available after completing one year of service.

About the Position

The Membership Sales Manager acts as the lead for membership inquiries, setting tour and sales appointments, conducting informative and effective club tours, and generating club membership sales. This position is a part of our Membership Sales team reporting directly to the Director of Fitness and Sales, with a dotted line to the Building Director. Specifically, the focus of this role is membership/sales duties, but as a leader within the building, will contribute to general club operations support.

Responsibilities

Membership Sales and Administration:

  • Key stakeholder in club for membership sales, and responsible for the new member sales expectations and well-fit activations.
  • Complete daily administrative tasks related to membership sales, focusing on lead capture and sales enhancement.
  • Up to date maintenance of all leads pipeline activity in VFP.
  • Respond to membership inquiries promptly via phone, email, and text messaging.
  • Schedule tours for potential members and follow-up on missed opportunities.
  • Communicate membership pricing and conduct tours for prospective members.
  • Facilitate new membership sign-ups and manage member accounts.
  • Handle cancellation requests and maintain accurate records of sales and cancellations.
  • Perform regular audits of in-person and online membership sales activation and account setups.

Sales Reporting and Analysis:

  • Maintain accurate sales reporting.
  • Communicate trends and opportunities to increase membership base to club leadership.
  • Utilize club operating system and CRM to manage membership functions and prospect management.
  • Provide training to AM/Sales team members on membership sales best practices and CRM procedures, supported by the corporate team and Director of Sales and Fitness.
  • Collaborate with all in-club leadership to achieve new membership sales expectations consistently.
  • Ensure the highest quality prospect and member experience through collaboration with member services team and club leadership.

Sales Team Leadership and Development:

  • Responsible for all Assistant Sales Manager development and role execution.
  • Responsible for brand-standard execution of club tours and product positioning.
  • Effectively communicate all sales updates and metrics directly to Building Director.
  • Perform all team member performance reviews in a timely and efficient manner.

Club Operations Support:

  • In-club contact point for all membership sales initiatives and strategy, including strong and frequent communication with Member Services Manager and Director.
  • Assist with other club operations tasks as needed, as directed by Building Director.
  • Responsible for collaborating with revenue-generating department leads on appointment and PLAN bookings.
  • Responsible for maintaining appropriate tracking of appointment booking for revenue-generating services.
  • Stay knowledgeable about all club programs and offerings.
  • Participate and/or lead regular Service Game training sessions as directed by supervisor.
  • Maintain a professional appearance by wearing the MVP Sports Clubs uniform and name badge.

Requirements      

  • Bachelor’s degree in a related field is strongly preferred.
  • A minimum of 2 years of experience in a high-volume customer service industry with an emphasis on sales and customer service skills to handle challenging situations.
  • Experience utilizing a CRM platform for prospect management and outreach preferred.
  • First Aid/CPR Training. In the event a team member is hired without CPR or First certifications, they will be required to attend MVP Sports Clubs’ in-house training to obtain this.
  • Strong communication, leadership, and organizational skills.
  • Must be able to work club opening and closing shifts, weekends, and holidays when needed.
  • Ability to handle multiple tasks and functions while maintaining a low personal stress level.
  • Physical Requirements: Bend, stoop, crouch, climb, stand, sit and turn/pivot; Lift/lower, push, pull and carry up to 40 lbs; perform office tasks using simple hand grasping, fine hand manipulation and reach associated with assigned tasks such as paperwork, typing, and/or word processing, filing, calculating and use of the telephone; See, hear, and speak with sufficient capability to perform assigned tasks and maintain proper job safety conditions.

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