Sales Service Specialist

2 months ago

Indianapolis, United States International Medical Group Full time
Job DescriptionJob Description

As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind®

We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for travelers.  


 

JOB SUMMARY

The Sales Service Specialist is responsible for answering incoming phone calls, emails, and live chat conversation from producers and prospective customers.  They are responsible for marketing and selling the portfolio of products by way of phone transactions while offering a high level of customer service, sales support, and productivity.  As a frontline, representative for the company, the Sales Service Specialist focuses on providing sales support to our producers and partners


 

PERKS

  • Comprehensive benefits package including Medical / RX / Dental / Vision / Life insurance
  • 401k Plan with company match
  • Paid Time Off with Company Paid Holidays
  • Free employee parking
  • On site fitness center
  • Casual dress environment
  • Tuition reimbursement plan


 

JOB DETAILS

  • Location:  Indianapolis, IN.  Hybrid.   
  • Relocation Expenses Reimbursed:  No
  • Qualified candidates must be legally authorized to be employed in the United States. IMG will not be providing sponsorship for employment visa status (e.g., H-1B or TN status) for this position.


 

DUTIES AND RESPONSIBILITIES

  • Recommends the appropriate IMG product and assists prospective customers with new quotes and application completion via the portal.
  • Maintain a high level of international industry knowledge.
  • Thoroughly understand the products and services sold.
  • Perform needs-based selling techniques and skills to appropriately analyze, probe, and identify prospective customers and partners' needs.
  • Conduct consultative selling with probing to ask appropriate questions and actively listen to identify specific questions or issues while documenting required information in computer systems.
  • Engage prospective customers on the benefits of IMG's products and services.
  • Build positive relationships with producers and customers to ensure continued interest in IMG's products and services.
  • Participate in sales meetings as appropriate and provide input for generating sales.
  • Updates CRM tools (Salesforce.com) and ensures that call logs and new business opportunities are tracked in CRM systems.
  • Competent use of technology and telephony systems.
  • Meet the performance goals established for the position: efficiency, call quality, revenue generated, sold certificates, team performance, needs-based selling, conversion rate, and closing ratio

 

QUALIFICATIONS 

  • 2+ years of customer service experience in office setting, call center setting or phone support role.  
  • Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs
  • Proficient problem-solving approach to quickly assess current state and formulate recommendations
  • Proficient in translating healthcare and insurance-related jargon and complex processes into simple, step-by-step instructions customers and producers can understand and act upon
  • Ability to communicate effectively verbally and by written format (via Live Chats)
  • Proficient conflict management skills to include the ability to resolve issues in a stressful situation and demonstrating personal resilience
  • Flexibility to customize approach to meet all types of customer/producer communication styles and personalities
  • Ability to multi-task, including the ability to navigate multiple computer screens and system programs while speaking on the telephone
  • Ability to develop an understanding of our multiple products and levels of benefits within each product

PREFERRED SKILLS 

  • Bachelor’s degree 
  • Bi-lingual (Mandarin, or Spanish, or French) and fluent in English as well
  • Health Insurance License
  • Common Insurance Industry experience

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.

Powered by JazzHR

urMdDmVh0j

  • Sales Service Specialist

    2 months ago

    Indianapolis, Indiana, United States International Medical Group (IMG) Full time

    As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves...

  • Sales Service Specialist

    2 months ago

    Indianapolis, United States International Medical Group (IMG) Full time

    As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give...

  • Sales Specialist

    1 month ago

    Indianapolis, United States Neos Therapeutics, Inc. Full time

    Company Description:Aytu BioPharma, Inc. (Aytu) is committed to improving the health of all children. We’re developing a portfolio of products to help children be their best by addressing significant conditions that affect children and their families every day. Our adult and consumer health products remain an important part of our heritage, while we study...

  • Sales Specialist

    2 months ago

    Indianapolis, United States Aytu Biopharma Inc Full time

    Job DescriptionJob DescriptionCompany Description:Aytu BioPharma, Inc. (Aytu) is committed to improving the health of all children. We’re developing a portfolio of products to help children be their best by addressing significant conditions that affect children and their families every day. Our adult and consumer health products remain an important part of...

  • Hospital Point of Care Sales Specialist

    3 months ago

    Indianapolis, United States Medsurg Sales Staffing Full time

    Job DescriptionJob DescriptionOur client is a leader in the point-of-care diagnostics equipment market. Rapid growth has created an expansion sales territory based in Indianapolis. The company offers a generous base salary and unlimited commission plan plus bonuses, kickers and contests. The company pays for your vehicle, gas and all work related expenses...

  • Store Customer Service Specialist

    2 weeks ago

    Indianapolis, United States The Sherwin-Williams Company Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...

  • Store Customer Service Specialist

    6 days ago

    Indianapolis, United States The Sherwin-Williams Company Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...

  • Business Development Specialist

    4 weeks ago

    Indianapolis, United States Intertape Polymer Group (IPG) Full time

    Position DescriptionTitle: Business Development Specialist Department: Sales Immediate Supervisor Regional Director of Sales Status: Salaried Exempt Position Purpose: The Business Development Specialist will be the market and application expert for assigned product(s). The Business Development Specialist will actively pursue new business opportunities at...

  • Customer Service Specialist

    3 months ago

    Indianapolis, United States Nanosonics Inc Full time

    Job DescriptionJob DescriptionJOB SUMMARY - Customer Service SpecialistAre you looking for a career opportunity where you can leverage your skills to help others? Do you have a passion for customer service with high attention to detail? Are you comfortable with learning new technology and following standard procedures? Nanosonics, Inc. is looking to hire a...

  • Business Development Specialist

    4 weeks ago

    Indianapolis, United States Intertape Polymer Group (IPG) Full time

    Job DescriptionJob DescriptionPosition DescriptionTitle: Business Development SpecialistDepartment: SalesImmediate Supervisor Regional Director of SalesStatus: Salaried ExemptPosition Purpose: The Business Development Specialist will be the market and application expert for assigned product(s). The Business Development Specialist will actively pursue new...

  • Business Development Specialist

    3 weeks ago

    Indianapolis, United States Intertape Polymer Group Full time

    Position Description Title: Business Development Specialist Department: Sales Immediate Supervisor Regional Director of Sales Status: Salaried Exempt Position Purpose: The Business Development Specialist will be the market and application expert for assigned product(s). The Business Development Specialist will actively pursue new business opportunities at...

  • Vaccine Sales Specialist

    4 weeks ago

    Indianapolis, Indiana, United States CSL Seqirus Full time

    Vaccine Sales Specialist at CSL SeqirusYou have a fantastic opportunity ahead: as a customer-facing Vaccine Sales Specialist, you'll be in charge of promoting main brands to Pediatrics, Integrated Delivery Networks, and Public Health accounts while working in a field-based remote position within your assigned territory.What You'll Be Doing:Build a...

  • Guest Experience Sales Specialist

    2 months ago

    Indianapolis, United States Bob's Discount Furniture Full time

    Retail Guest Experience SpecialistsPart-Time Career OpportunitiesOur Retail Guest Experience Specialists are a major driving factor behind Bob's Discount Furniture's success and expansive growth in the retail industry. At Bob's you can expect an environment dedicated to your individual success and a rewarding career with room for professional advancement! ...

  • Inside Sales Account Specialist

    2 months ago

    Indianapolis, United States Dawar Consulting, Inc. Full time

    Job DescriptionJob DescriptionOur client, a world leader in life sciences and diagnostics, is looking for a "Inside Sales Account Specialist" based out of Indianapolis, IN.Duration: Long-Term Contract (High possibility of extension)As an Account Specialist you will contact assigned customers or distributors and sells to, services and/or supports accounts to...

  • Neuroscience Sales Specialist, Indianapolis E, IN

    2 months ago

    Indianapolis, United States Intra-Cellular Therapies Full time

    Benefits Offered 401K, Dental, Life, Medical, Vision Employment Type Full-Time “We deliver innovative treatments to improve the lives of individuals suffering from neuropsychiatric, neurologic and other disorders” Intra-Cellular Therapies Inc. is a publicly traded biopharmaceutical company headquartered in New York City. Founded on Nobel-prize...

  • Customer Service: eLeads Specialist

    4 weeks ago

    Indianapolis, United States Bone Dry Roofing Full time

    We are now seeking a creative and motivated eLeads Specialist to join our growing family. As an eLeads Specialist at Bone Dry Roofing, you will play a vital role on the customer service team in managing and responding to eLeads generated through our website forms and lead generation partners. Your primary responsibility will be to engage with potential...

  • Sales Associate

    2 months ago

    Indianapolis, United States 317 Elite Sales Team Inc. Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceEmployee discountsOpportunity for advancementTraining & developmentBenefits/PerksCompetitive wagesCareer Growth OpportunitiesFun and Energetic EnvironmentOngoing trainingEmployee DiscountJob SummaryWe are seeking a friendly and service-oriented Sales Associate to join our retail sales team! As...

  • Sales Associate

    4 weeks ago

    Indianapolis, United States 317 Elite Sales Team Inc. Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceEmployee discountsOpportunity for advancementTraining & developmentJob SummaryWe are seeking a friendly and service-oriented Sales Associate to join our retail sales team! As a Sales Associate, you will conduct presentations tailored to your customers and ensure an excellent customer service...

  • Sales Specialist

    4 weeks ago

    Indianapolis, United States R.S. Hughes Company Inc. Full time

    Job DescriptionJob DescriptionImagine a company that recognizes excellence not only in the products it sells, but also in its employees. R.S. Hughes Company, Inc. is that company. We hold ourselves to the highest standards of quality and professionalism — and we treat our employees like the valuable assets they are.Founded in 1954, R.S. Hughes Co., Inc. is...

  • Sales and Service Technician

    2 months ago

    Indianapolis, United States Bridgestone Americas Full time

    Company OverviewBridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales,...