Client Support Manager
1 month ago
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job DescriptionVisa Money Movement Solutions (MMS) Global Accounts Group focuses on the top global revenue generating accounts across the suite of products and solutions. Our mission is to provide exceptional support to this portfolio of clients and to bring them new market-leading offerings that create tremendous value and delight end consumer users as well as meet clear areas of demand for payment and related services across money movement. The team will introduce innovative technologies to enable and secure Visa money movement transactions around the globe. To affect this transformational support effort, we are looking for individuals who are enthusiastic about our customers bringing innovation and delivering truly differentiated user experiences for their specific marketplaces. Successful execution of this role will be achieved through a combination of excellent communication skills, payments and delivery knowledge, and a passion for taking Visa’s rapidly expanding money movement offerings to this key set of clients.
An Account Service Manager (also known as a Customer Success Manager) is responsible for assisting in the management of relationships with specific key clients for Visa Money Movement Solutions. They ensure that clients are satisfied with the products or services they receive and work to improve upon any areas of dissatisfaction. Their duties typically include managing or assisting in the management of a portfolio of global accounts, achieving high revenue targets, building relationships, and addressing and resolving any complaints and queries.
Essential Functions:
- AM will maintain and strengthen client relationships and often serve as the primary point of contact for clients, coordinating with various departments to ensure client needs are met.
- Grow accounts by identifying new business opportunities and upselling or cross-selling products or services.
- Support contract negotiations, ensuring terms are mutually beneficial and meet both the clients' and the company's needs.
- Play a crucial role in client retention by ensuring clients are satisfied with the services they receive and resolving any issues that may arise.
- Assist in the develop strategies to improve client services, drive sales growth, and manage client portfolios effectively.
- Create or leverage reports to track progress, analyze performance, and inform future strategies.
- Work closely with the sales, marketing, and product teams to ensure the company is meeting the account's needs and expectations.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
QualificationsBasic Qualifications:
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field AND minimum five (5) years of experience in a directly related field. OR
- Master's degree in Business Administration, Marketing, Communications, or a related field AND minimum three (3) years of experience in a directly related field. OR
- Minimum eight (8) years of directly related experience.
Preferred Qualifications:
- 3+ years’ experience in sales, customer service, or a related role in the financial services industry.
- Effective communication and people skills are essential to be able to build relationships with clients, negotiate contracts, and collaborate with internal teams.
- Exceptionally good critical thinking skills needed to address any issues that arise with client accounts.
- good understanding of the Visa’s money movement products or services would be beneficial.
- Must be initiative-taking, detail-oriented, and organized. Candidate must be able to manage their time effectively and prioritize tasks.
- Familiar with or eager to learn specific software or technologies, e.g., CRM software.
Additional Information
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 100,700.00 to 146,000.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
-
Client Support Manager
3 weeks ago
Miami, United States Visa Full timeCompany Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...
-
Client Support Specialist
1 week ago
miami, United States Insight Global Full timeWHAT YOU'LL DO: Responsibilities What you can expect on a typical day: Client Support. You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client...
-
Client Support Specialist
3 months ago
Miami, United States Insight Global Full timeWHAT YOU'LL DO: Responsibilities What you can expect on a typical day: Client Support. You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client...
-
Client Support Specialist
3 months ago
Miami, United States Insight Global Full timeWHAT YOU'LL DO: Responsibilities What you can expect on a typical day: Client Support. You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client...
-
Client Support Specialist
2 weeks ago
Miami, United States Inktel Direct Corporation Full timeCustomer Service - Student Support Assistant at Inktel Direct CorporationAs a vital member of our team, you will:Assist students with inquiries related to enrollment, financial assistance, and general supportEngage with clients in a courteous and proactive mannerAddress questions effectively, aiming to surpass client expectationsAnalyze the underlying issues...
-
Client Support Specialist
2 weeks ago
Miami, United States South Florida Professionals Full timeInsurance Customer Care AssociateCompany - South Florida ProfessionalsSalaryUnpaid Employment TypeFull-TimeWe invite you to become a vital part of our team as a new Insurance Customer Care Associate. In this role, you will play a key part in supporting our operations by managing endorsement requests, issuing proof of insurance documents, welcoming visitors,...
-
Client Support Specialist
1 week ago
Miami, United States Insight Global Full timeInsight Global is collaborating with a client in the healthcare sector to identify a Client Support Specialist for a contract-to-hire opportunity. This position offers a standard Monday to Friday schedule and a competitive hourly wage with potential for increase upon permanent placement.POSITION OVERVIEWKey Responsibilities:• Assess and determine necessary...
-
Client Support Specialist
2 weeks ago
Miami, United States Inktel Direct Corporation Full timeClient Support SpecialistJob Category: Customer ServiceRequisition Number: CUSTO001743Job OverviewAs a Client Support Specialist, you will play a crucial role in ensuring customer satisfaction and resolving inquiries effectively.Key Responsibilities:Demonstrate a strong commitment to assisting customers and taking initiative to address their concerns.Utilize...
-
Junior Client Support Representative
2 weeks ago
Miami, Florida, United States Ways Were Go Full timeJob OverviewPosition: Junior Client Support RepresentativeType: Full-timeDepartment: Client SupportReports to: Client Support ManagerRole Summary:We are looking for a committed and approachable Client Support Representative to become a part of our team at Ways Were Go. The successful candidate will play a vital role in delivering exceptional client support,...
-
Client Support Specialist
2 weeks ago
Miami, United States Think Tell Junction Full timeJob Title: Client Support SpecialistCompany: Think Tell JunctionLocation: Miami, FLJob Type: Full-Time (40 hours per week)Salary: $42,500 to $46,800 per yearAbout Us: At Think Tell Junction, we recognize the importance of effective communication in today's dynamic environment. We invite you to join a team where your contributions will help bridge gaps and...
-
Client Support Specialist
2 weeks ago
Miami, Oklahoma, United States Dustin Kunkel-Farmers Insurance Agency Full timeJob OverviewWe are seeking a dynamic Client Support Specialist to enhance our customer engagement efforts.AdvantagesOpportunities for Professional DevelopmentStandard Work Week: Monday to FridayKey ResponsibilitiesManage incoming calls and address customer service inquiries, assist with sales leads, and evaluate customer requirements. Schedule appointments...
-
Client Support Specialist
1 week ago
Miami, Oklahoma, United States Dustin Kunkel-Farmers Insurance Agency Full timeJob OverviewWe are seeking a dynamic Client Support Specialist to enhance our customer service operations.AdvantagesOpportunities for Professional DevelopmentStandard Work Hours: Monday to FridayKey ResponsibilitiesManage incoming calls and customer inquiries, assist with sales leads, and evaluate customer requirements. Schedule appointments for...
-
Client Support Specialist
1 week ago
Miami, Oklahoma, United States Dustin Kunkel-Farmers Insurance Agency Full timeJob OverviewWe are seeking a motivated Client Support Specialist to enhance our customer service operations.AdvantagesOpportunities for Professional DevelopmentStandard Work Hours: Monday to FridayKey ResponsibilitiesAssist with incoming inquiries and customer service requests, support sales leads, and evaluate customer requirements. Schedule appointments...
-
Client Support Specialist
1 week ago
Miami, United States visa Full timeCustomer Service Representative (Portuguese / Spanish) - 2nd ShiftPosition OverviewThe Customer Service Representative plays a crucial role in delivering exceptional service to our clients. This position demands a comprehensive understanding of digital communication protocols and guidelines. The representative will leverage this expertise to identify,...
-
Client Support Coordinator
1 week ago
Miami, Florida, United States Chapman Partnership Full timeClient Care Specialist Job OverviewSUMMARY:The Client Care Specialist is essential in fostering a supportive environment for clients at our organization. Key responsibilities include ensuring a safe and inviting atmosphere, performing regular checks, documenting client interactions, and addressing any issues to maintain a peaceful...
-
Client Support Advocate
1 week ago
Miami, Florida, United States Chapman Partnership Full timeClient Care Specialist Job OverviewSUMMARY:The Client Care Specialist is essential in fostering a supportive environment for clients at our organization. Key responsibilities include ensuring a safe and inviting atmosphere, performing regular room assessments, documenting client interactions, and addressing conflicts to maintain a peaceful...
-
Junior Client Support Specialist
2 weeks ago
Miami, Florida, United States Synchro Speak Full timePosition OverviewSynchro Speak is a leading communication consultancy focused on improving organizational performance through innovative communication techniques. Our expertise includes speech coaching, executive communication training, and tailored corporate communication solutions.Role Summary:The Junior Client Support Specialist will assist the customer...
-
Client Support Specialist
2 weeks ago
Miami, Florida, United States BeloForm Craft Full timeJob OverviewThe Entry-Level Customer Service Representative at BeloForm Craft is tasked with delivering exceptional support to clients by addressing inquiries, resolving concerns, and fostering a positive service experience. This position is perfect for those passionate about customer relations and eager to embark on a career in a vibrant setting.Position...
-
Bilingual Client Support Specialist
2 weeks ago
Miami, United States Automatic Data Processing Full timeJoin Our Team as a Bilingual Customer Service ProfessionalCompany Overview: Automatic Data Processing (ADP) is a leading provider of human capital management solutions. We are committed to delivering exceptional service to our clients and their employees.Position Summary: We are seeking dedicated bilingual Associate Client Support Consultants who are...
-
Client Support Specialist
2 weeks ago
Miami, Florida, United States Swatch Group Full timeJob Overview The Swatch Group (U.S.) Inc. is in search of a proactive and enthusiastic individual who is dedicated to delivering outstanding customer support for our esteemed watch brands, including Omega, Tissot, Longines, Hamilton, and Swatch. This role is distinct from a conventional high-volume call center position, as it encompasses interaction with...
