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Client Support Specialist
2 months ago
Company: Think Tell Junction
Location: Miami, FL
Job Type: Full-Time (40 hours per week)
Salary: $42,500 to $46,800 per year
About Us: At Think Tell Junction, we recognize the importance of effective communication in today's dynamic environment. We invite you to join a team where your contributions will help bridge gaps and enhance interactions. Be part of a forward-thinking organization that prioritizes innovation, teamwork, and the art of conversation.
Job Overview: We are in search of a passionate and approachable Client Support Specialist to become a vital member of our team. This position will serve as the initial contact for our clientele, ensuring they receive a remarkable experience with our offerings. Your skills in addressing inquiries, resolving challenges, and delivering outstanding support will be essential to our collective success.
Key Responsibilities:
- Address customer inquiries through various channels, including phone, email, and chat, promptly and professionally.
- Guide customers with product details, order updates, and technical assistance.
- Resolve customer grievances by identifying the root cause and providing effective solutions.
- Accurately manage orders, returns, and exchanges.
- Update customer records by maintaining accurate account information.
- Collaborate with other departments to enhance customer satisfaction.
- Provide insights to management regarding customer concerns and trends.
- Stay updated on company products, services, and promotional offers.
- High school diploma or equivalent; an associate's or bachelor's degree is preferred.
- Prior experience in customer service is advantageous.
- Exceptional verbal and written communication skills.
- Strong analytical and problem-solving capabilities.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced setting.
- Familiarity with Microsoft Office Suite and customer service software.
- A positive demeanor and dedication to delivering excellent customer service.
- Capacity to work independently as well as collaboratively within a team.
- Competitive salary ranging from $42,500 to $46,800 per year.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and training.
- A supportive and inclusive workplace culture.
- Paths for career advancement and growth.
