Client Support Specialist
2 weeks ago
Job Overview
The Swatch Group (U.S.) Inc. is in search of a proactive and enthusiastic individual who is dedicated to delivering outstanding customer support for our esteemed watch brands, including Omega, Tissot, Longines, Hamilton, and Swatch. This role is distinct from a conventional high-volume call center position, as it encompasses interaction with clients, sales representatives, and end-users. Standard working hours are from 10am to 7pm, or 9am to 6pm, Monday through Friday, with the expectation of flexibility to accommodate additional hours during peak seasons.
Benefits of Employment
- Be part of the largest and most renowned watch manufacturer globally.
- Collaborate closely with prestigious brands such as Omega, Tissot, Longines, Hamilton, and Swatch.
- Competitive and attractive salary package.
- Comprehensive healthcare benefits.
- Paid time off.
- Company match options after one year of service.
- Significant opportunities for career advancement.
Key Responsibilities
- Exceptional communication skills are essential, both verbal and written.
- Thrive in a fast-paced environment, providing same-day service for our distribution network across the United States.
- Work effectively as part of a team while managing individual responsibilities.
- Handle calls, process orders, and manage shipping inquiries.
- Offer support to our brands and resellers.
- Respond promptly to email inquiries, ensuring departmental objectives are met.
- Utilize company resources to enhance product knowledge and maintain awareness of the latest offerings.
- Address all inquiries in a professional, honest, and straightforward manner.
- Demonstrate the ability to multitask and perform under pressure while maintaining accuracy and organization.
- Exhibit strong organizational skills with excellent follow-up capabilities.
- Assist in training new agents as required.
- Clearly explain and demonstrate the benefits of client products.
- Be flexible to work additional hours during busy periods.
- Adapt to new tasks as necessary for personal and team growth.
- Be a reliable and dependable team member.
Candidate Profile
Ideal candidates will have experience in roles such as Customer Service Representative, Customer Service Associate, Customer Service Assistant, Customer Service Coordinator, or Customer Service Agent.
Professional Qualifications
- Are you a people-oriented individual?
- Do you excel in communication with diverse individuals?
- Are you adept at managing complaints and challenging situations? If so, this position is well-suited for you.
- Must possess a friendly demeanor and be approachable.
- Experience in customer-facing roles or call center environments is preferred.
- Demonstrate a strong team-oriented mindset and goal-driven attitude.
- Ability to make quick, beneficial decisions for both the company and customers.
- A genuine interest in learning and valuing product knowledge is essential.
- Previous experience in a consumer or e-commerce setting is advantageous.
- A proven track record of reliability and dependability is crucial.
- Proficiency in Microsoft Office is required.
- Familiarity with SAP is a definite plus.
- Bilingual skills in English and Spanish are beneficial.
- A high school diploma is required, with some college education being advantageous.
- Must be an attentive listener, as customers will express their needs.
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