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Client Support Specialist

2 months ago

Miami, United States Inktel Direct Corporation Full time
Customer Service - Student Support Assistant at Inktel Direct Corporation

As a vital member of our team, you will:

  • Assist students with inquiries related to enrollment, financial assistance, and general support
  • Engage with clients in a courteous and proactive manner
  • Address questions effectively, aiming to surpass client expectations
  • Analyze the underlying issues of inquiries and deliver optimal solutions
  • Maintain comprehensive knowledge of services for superior support
  • Guide clients through subsequent processes and stages
Qualifications:
  • Demonstrated commitment to core values
  • Strong communication and interpersonal skills
  • Capability to articulate complex procedures over the phone
  • Previous experience in customer service is advantageous
  • Ability to manage multiple tasks efficiently
  • Positive demeanor and collaborative spirit
  • Proficient in computer usage with solid mathematical abilities
  • Attention to detail and data entry proficiency
  • Experience in handling sensitive information
  • **Bilingual in Spanish is a PLUS**
Preferred Attributes:
  • Meticulous and detail-oriented
  • Collaborative team player
  • Enthusiastic and motivated
Incentives:
  • Opportunity to make a meaningful impact
  • Potential for professional growth
Equal Opportunity Employer