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Junior Client Support Representative

2 months ago

Miami, Florida, United States Ways Were Go Full time
Job Overview

Position: Junior Client Support Representative

Type: Full-time

Department: Client Support

Reports to: Client Support Manager

Role Summary:

We are looking for a committed and approachable Client Support Representative to become a part of our team at Ways Were Go. The successful candidate will play a vital role in delivering exceptional client support, addressing inquiries, resolving challenges, and ensuring overall client satisfaction.

This position demands excellent communication abilities, a positive demeanor, and the capacity to thrive in a dynamic work environment.

Key Responsibilities:
  • Client Engagement: Address client inquiries through various channels in a prompt and professional manner.
  • Product Familiarity: Keep current knowledge of our offerings to assist clients effectively.
  • Order Assistance: Support clients with order placement, tracking, and returns.
  • Record Keeping: Maintain accurate records of client interactions and transactions in our support database.
  • Feedback Gathering: Collect client feedback and share insights to enhance our products and services.
  • Follow-Up: Perform follow-up communications to ensure client issues are resolved and satisfaction is met.
Benefits:
  • Competitive salary
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Opportunities for professional growth and advancement
  • Employee discounts on company offerings
Job Requirements:
  • High school diploma or equivalent; additional education or certifications in client support is advantageous.
  • Excellent verbal and written communication skills.
  • Strong problem-solving capabilities.
  • Ability to manage challenging situations with patience and professionalism.
  • Proficiency in customer support software and Microsoft Office Suite.
  • Strong organizational skills and attention to detail.