Clinical Manager

4 weeks ago

Hanover, United States Elliott Physical Therapy Full time
Job DescriptionJob Description

ELLIOTT PHYSICAL THERAPY

Clinical Manager JOB DESCRIPTION


JOB TITLE: Clinical Manager


EMPLOYER: Elliott Physical Therapy


DEPARTMENT: Clinical


REPORTS TO: Clinical Director: Jami Swedick


EFFECTIVE DATE:


Summary: Oversees all Clinical operations in Elliott Physical Therapy clinic. Leads a team of PTs and collaborates with the Office Manager to produce an outstanding patient experience and productive clinic.


Responsibilities and Duties: “Responsible for building a successful clinical team”

  • Oversees and directs professional and clinical matters. Responsible for all Staff Physical Therapist

  • Handles routine inquiries, on-site discipline matters, delegation of patients, prioritizes patient care and therapist's time, to allow for each clinic to meet productivity goals and expectations

  • Plans and performs educational activities, clinical studies, and staff meetings.

    • Once a month clinical discussion meeting: journal review/ topic discussions

    • Once a month clinical Staff meeting

  • Gives direct patient care including evaluation and treatment planning:

    • Managing 1-3 FTE expected visits 50 per week

    • Managing 4-6 FTE expected visits 45 per week

    • Managing >7 FTE expected visits 40 per week

**Managers 1st responsibility is staff’s productivity and then their own.**

  • Collaborates with PTs and administrative staff regarding developing and implementing physical therapy plans of care.

  • Maintains appropriate records/reporting.

    • Gives weekly and monthly reports of productivity (actual vs expected), cleanliness list, and CPT usage.

  • Reports and interprets results of treatments. Assisting clinical staff to provide high quality evidence based care.

  • Maintains a clean, safe, and healthy treatment and work environment.

  • Trains new clinical Hires and Clinical Students.

    • What to look for in an interview: What makes a good Elliott PT?

    • Once new PT hired will be responsible for training and orientation

      • Announcement to staff about new hire: reach out to all departments

      • CM coordinates with other departments to ensure all orientation checklists are complete with in 90 days

      • CMs block off 60-120 minutes 1st day for 1 on 1 training: Using EPT training videos

      • CMs block off weekly 30-45 minute before new PTs day to discuss, answer questions, and clarify (judgment call for how long this is needed)

      • Schedule marketing and front desk meeting within 1st week

      • Take PT out for lunch with Darryl/Patti/CD/AD to help orient and give a picture of EPT.

  • Assists with hiring and termination process

  • Does quarterly reviews with all clinical staff

  • Acts as Community Liaison with marketing director at Events/community relationships

    • Make sure PTs know what is expected at an event (showing up vs. Just showing up)

  • Manager Orientation/ Continued training

    • Read One Minute Manager, Traction, 5 Levels of Leadership

    • Works closely with the Clinical Director to grow management skills, achieve company and clinic goals, upholding the company philosophies and core values

    • Attends and participates actively in bi-weekly Tuesday “Leadership book club”

  • Able to fully understand and train PT’s with appropriate Billing practices for all insurances


Supervisory Responsibilities:

● Directly supervises PT staff within one clinic.

● Holds quarterly and annual reviews with staff.

● Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

● Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems


Qualifications:

  • Well-rounded clinical experience

  • Graduate of an APTA approved curriculum.

  • Licensed by the appropriate state agency.

  • Commitment to excellence and high standards

  • Excellent written and oral communication skills

  • Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.

  • Ability to work independently and as a member of various teams and committees.

  • Ability to deal effectively with a diversity of individuals at all organizational levels.

  • Demonstrated ability to plan and organize projects with acute attention to detail.

  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

  • Work in a team environment and provide productive feedback.

  • Proficient in Google Suite.

  • Proven leadership and customer service skills.

  • Proven ability to handle multiple projects and meet deadlines.

  • Good judgment with the ability to make timely and sound decisions.



Evaluated according to Clinical Manager Scorecard: See Below

Clinical Manager Agreed upon Responsibilities


Serve, Connect, Guide, Grow teams to create success

  • Individualize approach

  • Put teams success ahead of your own

  • Frequent check ins

  • Empower teams to be highly engaged participant in company success including events, treatments, etc

  • Clinical discussions to ensure best quality of care

  • Growing team volume to reach full potential of clinic (MAX FTEs)


Accountability for teams to uphold agreements

  • Proper billing strategies

  • Completing documentation in timely manner

  • Hitting productivity, including themselves


Collaboration and strong united relationship with Office Manager

  • Hold weekly meetings with CM/OM

  • Discuss issues for following week and solutions to resolve them

  • Weekly Emails

  • Weekly meeting and sharing goals


Effective communication with teams

  • Provide in the moment feedback to address issues, and help train our teams to reach success

  • Hold monthly PT staff meetings with all clinical staff

  • Hold quarterly/annual reviews with all clinical staff

    • Set quarterly and annual goals for PT growth


Administrative Tasks

  • Weekly, monthly reporting presented to staff and leadership team in timely manner

    • Interpret reports and numbers to find issues, develop solutions, get results

  • Payroll reporting

  • Create Quarterly Rocks and carry out fully to fruition


Believe/carry out/Exemplify company philosophies and be able to train staff to do the same

  • 100% POC’s

  • Providing high quality evidence based care

  • Wellness Visits


Establish unique leadership style to carry out above agreements

  • Participate in continued self learning and growth

  • 5 hours per week devoted to Leadership learning



Agreed upon Skills/expectations

Score (5/5)

Improvements

Serve, Connect, Guide, Grow teams to create success



Empower/Accountability for teams to uphold agreements



Collaboration and strong united relationship with Office Manager



Effective communication with teams



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