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Operations Manager

2 months ago

Coppell, United States Compass Group Careers Full time
Job DescriptionJob Description Eurest Services

Position Title: [[Operations Manager]]

Reports To:

Salary: [[$90,000]]

Pay Grade: [[15]]

Other Forms of Compensation: [[n/a]]

ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).

Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.

ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.

In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).

This position is eligible for an Employee Referral Bonus If you know someone that is qualified for this role, please use the ‘job search’ in MyOpportunity to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in MyOpportunity by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. Click here to view the step-by-step instructions to refer a friend to this position.

Job Summary


The Operations Manager is responsible for the supervision, inspection, and control of all custodial and related services associated within assigned contract. Specific responsibilities for the custodial manager will be determined by client expectations and at the discretion of the Director of Operations.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:


Properly allocate work responsibilities among subordinates. Supervises and coordinates the work activities of assigned areas (includes common areas, Service hallways, Food court, etc.) Knowledge of contract requirements and creation of schedules to maintain properly skilled staffing levels to satisfy those schedules. Approves vacation time, overtime and timecards. Ability to train custodians on work-related equipment. Supervises, motivates, disciplines, and evaluates staff.

SUPERVISORY RESPONSIBILITIES:

Counsel and coordinate with customer management representatives on all matters relating to services performed. Resolves clients’ concerns, and performs inspections for satisfactory job performance. Meet periodically with subordinates to review status of various elements of facility services and to institute corrective measures for any deficiencies found. Monitors supply use inventory. Ensures all equipment in proper working condition. Perform any additional duties as required, including providing hands-on-cleaning if required.

REQUIREMENTS (Knowledge, Skills, Abilities, and Education and/or Experience):

  • Strong organizational and planning skills, responsiveness, attention to detail and excellent follow-through.
  • GMP Cleaning is required
  • Ability to work effectively under pressure and manage multiple priorities.
  • Demonstrate excellent customer service skills.
  • Minimum of five to ten years of recent experience in working supervision of custodial and related employees performing cleaning functions in major facilities.
  • Must have general hands on knowledge of both routine nightly and daytime facility cleaning and related services.
  • Working hours mostly weekdays but may also include evenings and weekends as well as on-call for emergency situations.
  • High School education or equivalent preferred. Bilingual English/Spanish preferred.
  • Candidates must be able to successfully pass a background check, including criminal history.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.