Customer Support Representative
3 weeks ago
Southeast Raleigh Promise is dedicated to empowering individuals and communities through leadership development, housing initiatives, economic mobility programs, education, and health wellness services. Our mission is to create sustainable change by providing comprehensive support and opportunities for growth to those we serve. We are seeking a dedicated and empathetic Customer Support Representative to join our team.
Responsibilities
- Answer phone calls, emails, and chat messages from community members and partners, providing accurate information about our programs and services.
- Assist in resolving any issues or concerns that arise, ensuring that each interaction is handled with care and professionalism.
- Maintain accurate records of all interactions with beneficiaries, including inquiries, issues, and resolutions, in our customer relationship management (CRM) system.
- Conduct follow-up communications to ensure that inquiries and issues have been resolved to the satisfaction of the beneficiaries.
- Assist with the coordination and support of virtual events and webinars, providing technical support to participants as needed.
Qualifications
- High School Diploma or Equivalent
- Previous experience in a customer service or support role
- Excellent verbal and written communication skills, with the ability to convey information clearly and empathetically.
- Comfortable using CRM systems, email platforms, and virtual communication tools such as Zoom or Microsoft Teams.
- Ability to think critically and resolve issues efficiently
Benefits
- Paid Time Off
- Access to health and wellness resources, including mental health support, to ensure your well-being.
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