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Customer Service Support Representative
3 months ago
**Customer Service Support Representative**
**Department:** Customer Service **Location:** Mandeville, LA
**Customer Service Support**
The Customer Service Support Specialist is ultimately responsible for leading and handling all escalating customer calls as well as ensuring a best in class customer experience.
**Job Duties/Responsibilities**
* Maintain a positive, empathetic and professional attitude toward customers at all times
* Manage and prioritize multiple concerns daily
* Resolve customer complaints via phone, email, and or mail
* Greet customers warmly and ascertain problem or reason for calling
* Answer questions about warranties
* Suggest solutions when a product malfunctions
* Work with the customer service manager to ensure proper customer service is being delivered
* Manage all concerns through CRM (Salesforce) by opening, closing and updating cases properly
* Know our systems inside and out so that you can answer questions and give solutions
* Provide timely feedback to company management regarding challenges or customer concerns
* Other duties as assigned
**Qualification Requirements**
* College Degree or equivalent experience in lieu of degree
* At least 3 years customer service support experience
* Excellent Customer Service Skills required, in Solar Industry preferred
* Ability to handle multiple tasks simultaneously
* Must be a motivated team player, looking to succeed
* Excellent verbal and written communication skills
* Bi-Lingual (English / Spanish Required) any other languages a plus
* Professional demeanor when customer facing
Founded in 2008, Sunpro Solar is one of the leading providers of rooftop solar in the United States. Sunpro Solar designs, installs, and maintains solar panels on residential and commercial properties. Sunpro Solar has a proven history and reputation for providing quality service, and was ranked #5 for 2020 Solar Power Worlds Magazine Top Solar Rooftop Contractors nationwide.
**Final candidates must pass a background check .**
**Sunpro is a drug free work environment and an equal opportunity employer.**
**Applications will remain active for 60 days.**
