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Customer Support Representative

2 months ago

Los Angeles, California, United States PayPal Full time

About Us

At PayPal, we're committed to democratizing financial services and making it easier for people to participate in the global economy. Our mission is to provide affordable, convenient, and secure products and services that empower individuals to take control of their financial lives.

Our Values

We're guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. These values inspire us to work together as One Team, with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work.

Our Team

We're a purpose-driven company that challenges the status quo and finds solutions. We're passionate about enabling the hopes, dreams, and ambitions of millions of people around the world.

About the Role

We're seeking a Customer Experience Specialist to provide world-class support for our B2B and B2C customers. As a key member of our Operations team, you'll be responsible for:

  • Providing timely and effective support for phone and email contacts
  • Helping customers with technical support, directions, and shipping
  • Logging all interactions to ensure information can be used to make positive changes to our business
  • Working on small customer support projects to ensure company and department objectives are met
  • Performing other tasks as necessary to ensure the success of the Operations team

Requirements

We're looking for someone with:

  • An Associate's Degree or equivalent experience
  • High energy, enthusiasm, and a friendly demeanor
  • The ability to quickly come up with solutions and resolve problems
  • Exceptional written and verbal communication skills
  • The ability to receive constructive feedback and make positive improvements
  • Capable of managing up and establishing relationships with others
  • A passion for the problem we're solving
  • Working knowledge of CRM and VOIP phone systems

What We Offer

We offer a range of benefits, including:

  • 22 days of paid time off
  • Catered lunch (2x per week)
  • Medical, dental, and vision insurance (80% paid)
  • Paid parental leave
  • 401k