Customer Support Representative

3 weeks ago


Los Angeles, United States GhangorCloud, Inc. Full time
Job DescriptionJob DescriptionGhangorCloud is a leader in cybersecurity solutions, offering cutting-edge technology for data protection and privacy. Our solutions are designed to secure sensitive information and prevent unauthorized access. We are seeking a dedicated Client Support Representative to join our team and help us provide exceptional support to our clients as they navigate our advanced security products.
Job Summary:The Client Support Representative will serve as the primary point of contact for our clients, providing assistance with product inquiries, troubleshooting issues, and ensuring a positive client experience. This role requires excellent communication skills, a deep understanding of our products, and the ability to resolve technical challenges efficiently.
Key Responsibilities:Respond to client inquiries via phone, email, and chat in a timely and professional manner.Provide detailed product information and guidance to clients, helping them understand the features and benefits of GhangorCloud’s solutions.Troubleshoot and resolve client issues, working closely with the technical support team when necessary.Assist clients in setting up and configuring GhangorCloud products, ensuring proper functionality.Diagnose and resolve technical issues, escalating complex problems to higher-level support or engineering teams as needed.Document and track client interactions, issues, and resolutions in the company’s CRM system.Identify opportunities to upsell or cross-sell additional GhangorCloud products based on client needs.Work closely with the sales, engineering, and product teams to ensure a seamless client experience.Generate reports on client interactions, support ticket statuses, and common issues for management review.Analyze support trends to identify areas for improvement in client service and product offerings.

Qualifications:Proven experience in a client support or technical support roleStrong technical aptitude with the ability to learn and support complex software solutions.Excellent verbal and written communication skills.Proficiency in using CRM systems and support ticketing tools.Ability to manage multiple client issues simultaneously and work under pressure.

Preferred Skills:Familiarity with network security, data protection, and related technologies.Certification in customer support or technical support is a plus.
What We Offer:Competitive salary and benefits package.Opportunities for professional development and career advancement.A collaborative and innovative work environment.

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