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Digital Business Coordinator

3 months ago

Maple Heights, United States Grafix Full time
Job DescriptionJob DescriptionSalary: $50k - $60k annually

About Grafix Arts...


Grafix Arts is a quality plastic film and plastic sheets supplier for arts, crafts, graphics, drafting & design. For more than 50 years, we have been inspiring artists, crafters, and designers to create the beautiful and innovative. Grafix has expanded products to include plastic film alternatives, fine art accessories and a variety of decorative films. As a closely held family business, we operate on high ethical standards, and strive to create a workplace that strikes a balance between work life and personal life, while serving our customers with a high degree of service and integrity.  

 

About the Role....

 

To facilitate expansion of sales and marketing activities through Amazon and other Digital Sales platforms.  The Digital Business Coordinator is the point person between Amazon activities and all Grafix process and departments.  This position will need to understand, monitor, and investigate activities and changes in Amazon selling platform so they can communicate & coordinate updates, plans and opportunities with all appropriate departments. 

 

Position Details...


The Digital Business Coordinator works directly with the Divisional Presidents, as well as interacting with other Grafix departments; Marketing, Customer Service, Production, and Shipping to ensure all necessary information is communicated.

 

Highest level individual contributor. Typically oversees a program area. Employee knows and understands work requirements, defines issues, develops resolutions, directly interprets, adapts, and applies principles, policies, or procedures, and may develop or revise general policies and procedures for a specific functional area.  Employee regularly makes independent decisions in more complex matters.  Limited, very minimal supervision is provided.  May provide guidance to other employees but is not a direct supervisor.

 

This position has no direct reports. Budgets are determined by working with the President(s).

 

Essential Job Functions

 

  1. Monitor Amazon site, policies and procedures for updates and changes
  2. Catalog Management – review and analysis; current and new products
  3. Financial review – track & evaluate entitlements, chargebacks, and discounts
  4.  Marketing– evaluate opportunities & new programs; coordinate with Grafix marketing
  5. Process reviews – continually analyze areas for process improvements
  6. Assists with other functions and duties as necessary or assigned by a manager

 

Physical Demands/Working Conditions

 

90% office/desk environment.  Occasional need to walk into warehouse/manufacturing facility.

 

 Education/License Requirements


Bachelor’s degree (or equivalent job experience; minimum 2 years)

 

Experience Requirements (Skills, Knowledge and Abilities)


  1. Computer Literacy – ERP, Customer website programs, Office, and ancillary software
  2. E-commerce experience; Amazon platform preferred
  3. Demonstrated success of proactively planning, setting priorities, executing, and delivering results
  4. Strong analytical, verbal and written communication and organizational skills
  5. Demonstrated ability to identify both short- and long-range growth opportunities
  6. Excellent attention to detail
  7. Customer Service
  8. Team Player


Core Competencies Required: 


  1. Principles & Values: Behaves consistently with clear personal values that complement those of the organization.
  2. Conscientiousness: Follows accepted protocols, delivers commitments when expected, models punctuality, and supports group decisions.
  3. Communication: Interacts with others through verbal and non-verbal means to present information in an engaging and understandable manner. Applies the use of listening and other attending behaviors to gain a shared understanding of the topic at hand.
  4. Collaboration: Understands the importance of relationships to enable effective teamwork. Modifies personal style, focuses on the needs of others, and listens effectively to ensure effective outcomes for group endeavors.


Job-Specific Competencies Required:

 

  1. Action Orientation: Initiating action with a drive to achieve and to be successful in whatever they attempt. High energy with a desire to stay busy and engaged.
  2. Technical Expertise: Synthesizing knowledge of the field and presenting it in an appropriate manner. Handling collection, analysis, and presentation of organizational data that enhances decision making. Having a technical impact beyond the immediate department or group.
  3.  Project Management: Effectively managing a project from the planning stage to completion with an emphasis on quality during the process. Using organizational resources, processes, and policies effectively
  4. Results Focus: Taking a dynamic approach to work characterized by initiating decisions and actions. Concentrating on achieving the outcomes of a process or project while adhering to the overall strategy of the organization. Creating a culture of accountability and performance
  5. Self Management: Using personal management skills to effectively complete tasks necessary to the success of the organization in an orderly manner. Organizing details and bringing order to complex and competing demands


Core Behavioral Attributes:


Communicate with multiple departments on status of orders, customer issues, billing and other pertinent information. Challenge team members in providing exceptional support to both external and internal customers.  Follow and enforce the employee handbook on corporate mission and code of conduct, protect confidential information, and support organizational initiatives, customer service and our core values.


This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of GRAFIX.