Customer L&D Specialist, Scribe

4 weeks ago

Mountain View, United States Athelas Full time
Job DescriptionJob Description

Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Athelas + Commure, we build solutions that simplify providers' lives and keep them connected to their patients so they can focus on doing what matters most: providing care. 

Our innovative suite of software and hardware – augmented by advanced LLM AI, RTLS, and healthcare workflow automations – boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more.

Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we’re only just getting started: Healthcare’s watershed moment for AI-powered transformation is here – so join us in creating the technology to power healthcare

About the Role

We are seeking a dedicated Customer Learning & Development Specialist to join our Scribe team. The successful candidate will be crucial in creating and delivering training content for our customers, helping them learn and effectively use our AI Scribe software 


This full-time position requires working 3 days a week in our (Mountain View, CA, Lehi, UT) office.

What You'll Do

  • Develop engaging training content tailored to various customer needs, including tutorials, guides, and webinars.

  • Conduct training sessions to ensure customers are proficient in using our scribe software.

  • Collaborate with product, support, and engineering teams to stay updated on software features and enhancements.

  • Gather and analyze customer feedback to continuously improve training materials and delivery methods.

  • Maintain a comprehensive library of training resources for easy customer access.

  • Track and report on training program effectiveness and customer satisfaction.

What You Have

  • Proven experience in customer enablement or a related field.

  • Strong understanding of software training and development of instructional content.

  • Excellent communication and presentation skills.

  • Ability to translate technical concepts into easy-to-understand materials.

  • Proficiency in using e-learning authoring tools and video editing software.

  • Strong organizational skills and attention to detail.

  • Background in customer success or customer support.

  • Experience with scribe or similar software is a HUGE +.

Why you’ll love working at Athelas + Commure:

  • Highly Driven Team: We work hard and fast for exceptional results, knowing we’re doing mission-driven work to transform the country’s largest sector. 

  • Strong Backing: We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil. 

  • Incredible Growth: Prior to our merger in late 2023, Commure and Athelas had independently grown more than 500% YoY for three consecutive years. We’ve achieved Series D funding, have an industry-leading runway, and continue to scale rapidly. 

  • Competitive Benefits: Unlimited PTO, medical, dental, vision, excellent maternity and paternity paid time off.

Athelas + Commure is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.

Compensation Range: $90K - $110K

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