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Healthcare Solutions Sales Specialist
2 months ago
Healthcare professionals dedicate their careers to patient care, yet often find themselves burdened by administrative tasks and various workplace hurdles. This detracts from their ability to focus on patient needs. At Athelas + Commure, we develop innovative solutions that streamline the workflow for providers, enabling them to concentrate on what truly matters: delivering exceptional care.
Our comprehensive suite of software and hardware, enhanced by cutting-edge LLM AI, RTLS, and healthcare workflow automations, significantly improves efficiency across all healthcare sectors. This empowers healthcare providers to allocate more time to patient care. Our expanding range of technologies includes staff alert systems, asset management, patient tracking, revenue cycle optimization, clinical documentation, provider assistance, patient communication, home health services, remote monitoring, and much more.
Currently, we support over 250,000 healthcare professionals across numerous care facilities nationwide. We are at the forefront of a transformative era in healthcare, driven by AI advancements.
This position requires 50% travel.
Key Responsibilities
- Oversee the complete customer lifecycle for our complimentary users of the Scribe platform.
- Ensure the smooth and timely execution of all critical components of client onboarding, from project initiation to launch.
- Manage client relationships and guarantee exceptional service delivery for every customer.
- Demonstrate the free version of our product to potential clients.
- Analyze complex business challenges and provide effective solutions.
- Take ownership of execution and results.
- Drive key operational metrics such as process efficiency and defect rates.
- Develop a deep understanding of the business to proactively address emerging issues.
- Conduct outreach to potential customers via phone and demo calls.
- Identify territories with substantial private practice clientele.
- Engage with customers in the field to facilitate Scribe activation in person.
- Conduct onboarding calls for new users to ensure successful setup.
- Perform business reviews and check-ins to assess usage metrics.
- Commit to delivering customer value by thoroughly understanding client needs and aligning them with Athelas' best practices.
- 1-2 years of experience in Sales, Account Management, Customer Success, or Operations within a dynamic SaaS technology environment (preferably with a freemium model).
- Experience collaborating across sales, operations, and engineering teams to meet client needs and support organizational goals.
- Proficient in documenting and developing best practices to enhance the onboarding experience for the Implementation team.
- Strong project management skills: Proven ability to manage multiple projects in a fast-paced setting.
- Passionate about customer interaction and dedicated to providing an outstanding customer experience.
- Curious and detail-oriented: Committed to understanding client requests and seeking the truth behind them.
- Adaptable in dynamic environments: Skilled at prioritizing tasks and identifying obstacles.
- Willingness to travel 50% of the time.
- Familiarity with SQL, Retool, and Google Suite is advantageous.
- Knowledge of Artificial Intelligence frameworks is a plus.
- Driven Team: We are committed to achieving exceptional results through mission-driven work that transforms the healthcare sector.
- Strong Support: Backed by leading investors including General Catalyst, Sequoia, Y Combinator, and others.
- Remarkable Growth: Following our merger in late 2023, both Commure and Athelas have experienced over 500% growth year-over-year for three consecutive years.
- Attractive Benefits: Enjoy unlimited PTO, comprehensive medical, dental, and vision coverage, along with generous maternity and paternity leave.
