District Manager

2 months ago

Orlando, United States WeDoTrash Full time
Job DescriptionJob DescriptionBenefits:
  • Car Allowance
  • Competitive salary
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

Who We Are
At WeDoTrash, we exist to offer communities peace of mind that while theyre busy with life, well take care of the trash As a leading provider of doorstep trash and recycling services to the multifamily industry, we offer more tailored services to each apartment communitys specific needs. We pride ourselves in not just providing a superior service, but also helping our clients be environmentally conscientious. Our superior service has gained the trust of our property management clients. Our team of insured, and background-checked, W2 service members, provide the highest quality service to all the clients we serve. WeDoTrash has full and part time employees and is growing rapidly. We promote a selfless, determined, faithful culture that is the heart of the company.
What You Get To Do
You will passionately solve challenges by helping to continuously improve our service and people management, while helping maintain service quality and improving the customer experience. There is so much we can do to deliver consistent service and increase our customer experience from good to amazing. You will be the face of the WeDoTrash organization for your assigned territory and the conduit between the company and our clients. Your contribution will be a key ingredient to our future growth and is an exciting opportunity for the right person. The role reports to the Operations Manager, and works in collaboration with operations, sales and human resources, to ensure successful nationwide growth as a team. You will have the opportunity to join a fast-paced operation and growing company and share in the satisfaction of building a great company that is well respected by our customers and their residents alike.

The Position- District Manager
Expectations

We are looking for a determined and self-motivated individual with the following experience, skills, and unique characteristics:
  • Self-confident, coachable and able to coach others.
  • Optimistic in the opportunity to succeed and persistent in your pursuit.
  • A self-starter - takes initiative and needs little supervision.
  • Unwavering work ethic, integrity and sense of accountability.
  • Demonstrated success in delivering on expectations and in achievement of goals.
  • Ability to perform effectively in a fast-paced environment with frequent changes.
  • Ability to resolve conflicts and overcome objections.
  • Effective verbal, written, and interpersonal skills - can effectively and respectfully communicate within every level at a company.
  • Ability to efficiently interact face to face with clients. Comfortable working with onsite management end users/ decision influencers
  • Customer service experience and/or strong customer service focus.
  • Effective analytical, problem solving, and decision-making skills (can gather and analyze data and information and draw conclusions).
  • Works well as part of a team.
  • Proficient in basic computer skills, i.e. Microsoft Word, Excel, Internet usage (e-mail).
  • Proven experience as an Operations Manager or equivalent position is a plus
  • Excellent organizational and leadership abilities.
  • Knowledge of handling personnel including hiring, interviewing, and terminating.
  • Flexibility to work and/or be available during day and night hours depending on business needs.
  • Ability to work outdoors and work/drive in changing weather conditions.

Duties
  • Manage up to 20 apartment communities and provide direction and oversight for up to 15-20 service team members providing collections on assigned communities.
  • Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems, in accordance with employment laws
  • Ensures customer requirements are met in a timely manner.
  • Travel 50% throughout central Florida to cover properites.
  • Help ensure client satisfaction through in-depth selection and supervision of Service Team Members over each community
  • Ensure contract expectations and performance by setting clear expectations of operational execution and monitoring of the service at assigned clients.
  • Oversee customer support for assigned communities and organize them to enhance customer satisfaction.
  • Review and adhere to operational budgets to promote profitability
  • Complete required administrative and operational functions for executive management.Promotes and enforces safety within district
  • Report directly to the Region Manager and works in partnership with sales
  • Other duties as assigned.
  • If necessary, cover open communities while hiring new personnel or the assigned STM becomes available to retake his/her duties.
Responsibilities
  • Manage Service Team Members within the assigned district
  • Hire, train, coach current and new service team members
  • Client Service Support (visit clients to ensure service team members are performing their duties at a high level).
  • Respond to issues in a timely manner
  • Manage current time tracking and reporting software used in nightly service
  • Service Team Member visits on a consistent basis to ensure proper collection procedures, compliance, and attire
  • Assist in receiving, and transporting trash cans to new or existing clients
  • Administrative work associated with the position.

Physical Demands and Work Environment
  • Frequently required to stand, walk and climb stairs.
  • Frequently required to sit.
  • Continually required to utilize hand and finger dexterity.
  • Occasionally required to climb, balance, bend, stoop, kneel or crawl.
  • Continually required to talk or hear.
  • Occasionally required to taste or smell.
  • Occasional exposure to wet and/or humid conditions (non-weather).
  • Occasional exposure to outside weather conditions.
  • Occasionally exposure to extreme heat or cold (non-weather).
  • The employee must occasionally lift and /or move more than 25 pounds.

Minimum Requirements
  • Minimum of high school diploma/GED. Bachelors or Associates degree preferred.
  • Prior leadership experience with a minimum of 2+ years in previous management positions.
  • Basic knowledge of handling personnel including hiring, interviewing and terminating.
  • Customer service experience and/or strong customer service focus.
  • Strong verbal and written communication skills.
  • Ability to professionally and efficiently interact with clients face to face
  • Strong interpersonal skills including ability to build rapport and solve challenges.
  • Ability to perform effectively in a fast-paced environment with frequent changes
  • Flexibility to work and/or be on call during the day and night hours depending on business needs.
  • Ability to occasionally work outdoors and work/drive in changing weather conditions.
  • Ability to handle climbing stairs and walking over distances
  • Ability to competently operate a motor vehicle
  • You must have a clear Drivers License in good standing and ability to drive your own vehicle on company business.

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