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Client Relationship Manager

1 month ago

Mechanicsburg, United States Valenz Full time
Job DescriptionJob Description



Valenz® Health simplifies the complexities of self-insurance for employers through a steadfast commitment to data transparency and decision enablement powered by its Healthcare Ecosystem Optimization Platform. Offering a strong foundation with deep roots in clinical and member advocacy, alongside decades of expertise in claim reimbursement and payment validity, integrity, and accuracy, as well as a suite of risk affinity solutions, Valenz optimizes healthcare for the provider, payer, plan, and member. By establishing “true transparency” and offering data-driven solutions that improve cost, quality, and outcomes for employers and their members, Valenz engages early and often for smarter, better, faster healthcare.
 

About Our Opportunity: 

As a Client Relationship Manager, you will play a crucial role in our close-knit team by supporting new groups as they implement our program into their benefits offerings. You will ensure client success by fostering strong relationships, maximizing program utilization, and developing strategic plans to drive client satisfaction. You will work closely with brokers, captives, and HR Managers to ensure smooth integration, provide ongoing education and support through virtual employee webinars and oversee onboarding and program changes. 
 

Things You’ll Do Here:  

  • Facilitate virtual employee webinars and employer informational calls. 
  • Build and maintain strong customer relationships through proactive day-to-day engagement. 
  • Manage service delivery expectations with customers, clients, and other key partners. 
  • Partner with internal departments to develop and execute strategies for utilization and product expansions. 
  • Lead internal cross-functional initiatives and external customer activities to improve client program utilization. 
  • Manage and deliver customer reporting, including quarterly reports to client groups. 
  • Develop and deliver contractual reporting requirements. 
  • Analyze monthly employee engagement data to identify trends and opportunities for improvement. 
  • Lead the onboarding process for new customers and manage service and program changes for existing customers. 
  • Prepare for, participate in, and lead on-site and virtual implementations and training. 
  • Develop and execute a Bi-Annual Customer Strategic Account Plan. 
  • Plan and execute customer utilization status meetings, including agenda development, facilitation, and follow-up on action items. 
  • Collaborate with internal teams and customers to develop a comprehensive marketing and engagement strategy. 

Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties. 

What You’ll Bring to the Team: 

  • 3+ years of experience in client relationship management and/or HR experience 
  • Experience in leading webinars and virtual meetings. 
  • Strong communication and interpersonal skills. 
  • Ability to analyze data and identify trends. 
  • Excellent organizational and multitasking abilities. 
  • Ability to work collaboratively with internal and external stakeholders. 

A plus if you have: 

  • Bachelor’s degree 


Where You’ll Work
This is an in-office role Our office is located at 1 Kacey Ct, Ste 100 in Mechanicsburg, PA.
 

Why You Will Love Working Here

We offer employee perks that go beyond standard benefits and compensation packages – see below

At Valenz, our team is committed to delivering on our promise to engage early and often for smarter, better, faster healthcare. We want everyone engaged within our ecosystem to be strong, vigorous, and healthy. You’ll find limitless growth opportunities as we grow together. If you're ready to utilize your skills and passion to make a significant impact in the healthcare self-funded space, Valenz might be the perfect place for you

 

Perks and Benefits

  • Generously subsidized company-sponsored Medical, Dental, and Vision insurance.
  • Spending account options: HSA, FSA, and DCFSA
  • 401K with company match and immediate vesting.
  • Flexible working environment.
  • Generous Paid Time Off to include Vacation, Sick, and Paid Holidays.
  • Paid maternity and paternity leave.
  • Community giveback opportunities, including paid time off for philanthropic endeavors.

At Valenz, we celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products. Valenz is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment. All employment decisions at Valenz are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.

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