Hotel Front Desk Clerk
1 month ago
Job Title: Front Desk Clerk/Guest Service Agent
Responsible for providing quality guest service as it pertains to all front office operations including but not limited to checking in/out of hotel guests; phone/PBX operations, mail/message service, hotel reservations, concierge services etc. in a professional and hospitable manner.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Check-in and check-out hotel guests in a confident, professional, and friendly manner.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Provide gracious and efficient telephone service.
Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.
Complete all items as listed on shift checklists.
Ensure proper credit card procedures are followed at all times to include credit card authorization/charging and guest signature on registration slip.
Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash,
Issue guest safety deposit boxes as requested.
Communicate service and amenities of the hotel to guests.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver).
Meet with departing Front Office staff to review business status and follow up items.
Provide Concierge service - fluent knowledge of local restaurants, special events, city attractions, and guest amenities.
Knowledgeable of hotel fire and emergency procedures.
Keep the front desk areas clean and well organized.
Assist with reservations calls in a professional manner.
Document maintenance needs and submit to appropriate manager.
Maintain complete knowledge of all hotel features/services, hours of operation.
Knowledge of all room types, numbers, layout, décor, appointments and location; and all room rates, special packages and promotions.
Knowledge of daily house count and expected arrivals/departures and room availability status for any given day.
Prepare any/all reports as directed.
Prepare appropriate housekeeping reports as directed.
Education and/or Experience
6 months or more of front desk experience; preferably with brand experience
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly be required to stand and walk and occasionally sit. The employee must occasionally lift pull/push and/or move up to 25 pounds.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
-
Front Desk Manager San Luis Hotel
1 month ago
Galveston, United States The San Luis Resort, Spa & Conference Center Full timeThe Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay. Must have a continued focus Manager, Hotel, Front Desk, Front Desk Manager, Associate
-
Front Desk Manager San Luis Hotel
1 month ago
Galveston, United States San Luis Resort Full timeOverview: The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay. Must have a continued focus on all Five Diamond Standards. Responsibilities: Motivate, coach, counsel and discipline all front...
-
Front Desk Manager San Luis Hotel
1 month ago
Galveston, United States Landry's Full timeOverview The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay. Must have a continued focus on all Five Diamond Standards. ResponsibilitiesMotivate, coach, counsel and discipline all front desk...
-
Hotel Front Desk Receptionist
3 months ago
Galveston, United States BH Hospitality Management Full timeDescription We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant...
-
Hotel Front Desk Receptionist
3 months ago
Galveston, United States BH Hospitality Management Full timeJob DescriptionJob DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal...
-
Front Desk Agent San Luis Hotel
5 days ago
Galveston, United States Landry's Full timeOverview text-align: justify; text-indent: -.25in; line-height: normal; mso-list: l0 level1 lfo1;">Front Desk Agent A Front Desk Agent is responsible for welcoming and providing friendly service to guests. ResponsibilitiesConsistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow...
-
Front Desk Agent Hilton
2 months ago
Galveston, United States Landry's Full timeOverview text-align: justify; text-indent: -.25in; line-height: normal; mso-list: l0 level1 lfo1;">Front Desk Agent A Front Desk Agent is responsible for welcoming and providing friendly service to guests. ResponsibilitiesConsistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow...
-
Front Desk Agent
2 months ago
Galveston, United States Wingate Galveston East Beach Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
-
Hotel Night Auditor
2 months ago
Galveston, United States BH Hospitality Management Full timeDescription Our property is growing rapidly and we are looking for a night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience! We provide the tools and training to bolster your hospitality career goals. If you are seeking an overnight position with a team of true professionals, apply...
-
Galveston, United States DoubleTree Galveston Full timeJob DescriptionJob DescriptionJob Title: Front Desk SupervisorResponsible for supervising the activities at the hotel front desk, while providing quality guest service, including but not limited to checking in/out of hotel guests; guest requests, mail/message service, hotel reservations, concierge services, and promotion of in-house activities.Essential...
-
Hotel Night Auditor
3 months ago
Galveston, United States BH Hospitality Management Full timeJob DescriptionJob DescriptionOur property is growing rapidly and we are looking for a night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience! We provide the tools and training to bolster your hospitality career goals. If you are seeking an overnight position with a team of true...
-
Overnight Hotel Financial Coordinator
1 week ago
Galveston, Texas, United States BH Hospitality Management Full timeAt BH Hospitality Management, we are experiencing substantial growth and are seeking a dedicated night auditor who thrives on guest interaction and is committed to ensuring exceptional customer satisfaction. We provide comprehensive training and resources to help you advance your career in the hospitality sector.If you are looking for a nighttime position...
-
Overnight Hotel Financial Coordinator
1 week ago
Galveston, Texas, United States BH Hospitality Management Full timeAt BH Hospitality Management, we are experiencing substantial growth and are seeking a dedicated night auditor who thrives on guest interaction and is committed to delivering exceptional customer service. The ideal candidate will have a background in financial documentation and will be equipped with the necessary tools and training to advance their career in...
-
Overnight Hotel Financial Specialist
1 week ago
Galveston, Texas, United States BH Hospitality Management Full timeAt BH Hospitality Management, we are seeking a dedicated night auditor who thrives in a dynamic environment and values exceptional customer service. This role is pivotal in ensuring accurate financial operations during the night shift, contributing to our commitment to excellence in the hospitality sector.Key ResponsibilitiesConduct thorough verification,...
-
Front Desk Manager Holiday Inn
4 weeks ago
Galveston, United States Holiday Inn Full timeOverview: As a Front Office Manager, you will play an essential role in ensuring the operation of the Concierge, PBX, valet and Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay. Responsibilities: Approach all encounters with employees in an attentive,...
-
Front Desk Manager Holiday Inn
3 weeks ago
Galveston, United States Landry's Full timeOverview As a Front Office Manager, you will play an essential role in ensuring the operation of the Concierge, PBX, valet and Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay. ResponsibilitiesApproach all encounters with employees in an attentive, friendly,...
-
Reception Specialist for San Luis Hotel
1 week ago
Galveston, Texas, United States San Luis Resort Full timePosition Overview:A Guest Services Representative plays a crucial role in ensuring a welcoming atmosphere for all visitors. This position is dedicated to delivering exceptional service and support to guests throughout their stay.Key Responsibilities:Provide consistently positive, courteous, and professional service to guests, visitors, vendors, and fellow...
-
Hotel Beverage Director
2 days ago
Galveston, Texas, United States San Luis Resort Full timeJob Summary:The Beverage Manager is a key member of the San Luis Resort team, responsible for overseeing the coordination and direction of the hotel's beverage operation. This includes managing high-volume bar and lounge operations, while maintaining a profitable department and delivering high-quality products and services.Key Responsibilities:Leadership and...
-
Galveston, Texas, United States San Luis Resort Full timePosition Overview:A Front Desk Agent plays a crucial role in ensuring a welcoming atmosphere for guests at the San Luis Resort.Key Responsibilities:Deliver exceptional, courteous, and professional service to all guests, visitors, vendors, and colleagues.Facilitate the registration process for incoming guests by completing necessary documentation and...
-
Galveston, Texas, United States San Luis Resort Full timePosition Overview:A Front Desk Agent plays a crucial role in ensuring a welcoming atmosphere for guests at San Luis Resort. This position requires a commitment to delivering exceptional service and creating memorable experiences for all visitors.Key Responsibilities:Provide consistently friendly, professional, and courteous service to guests, visitors,...