Front Desk Agent

2 months ago

Galveston, United States Wingate Galveston East Beach Full time

Compensation Type:
Hourly

Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

Wingate Galveston East Beach

1402 Seawall Boulevard Galveston, TX 77550

Overview:

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
Qualifications:
  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

  • Front Desk Agent Hilton

    2 months ago

    Galveston, United States Landry's Full time

    Overview text-align: justify; text-indent: -.25in; line-height: normal; mso-list: l0 level1 lfo1;">Front Desk Agent A Front Desk Agent is responsible for welcoming and providing friendly service to guests. ResponsibilitiesConsistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow...

  • Front Desk Agent San Luis Hotel

    5 days ago

    Galveston, United States Landry's Full time

    Overview text-align: justify; text-indent: -.25in; line-height: normal; mso-list: l0 level1 lfo1;">Front Desk Agent A Front Desk Agent is responsible for welcoming and providing friendly service to guests. ResponsibilitiesConsistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow...

  • Hotel Front Desk Clerk

    1 month ago

    Galveston, United States DoubleTree Galveston Full time

    Job DescriptionJob DescriptionJob Title: Front Desk Clerk/Guest Service AgentResponsible for providing quality guest service as it pertains to all front office operations including but not limited to checking in/out of hotel guests; phone/PBX operations, mail/message service, hotel reservations, concierge services etc. in a professional and hospitable...

  • Hotel Front Desk Receptionist

    3 months ago

    Galveston, United States BH Hospitality Management Full time

    Description We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant...

  • Hotel Front Desk Receptionist

    3 months ago

    Galveston, United States BH Hospitality Management Full time

    Job DescriptionJob DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal...

  • Front Desk Manager San Luis Hotel

    1 month ago

    Galveston, United States The San Luis Resort, Spa & Conference Center Full time

    The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay. Must have a continued focus Manager, Hotel, Front Desk, Front Desk Manager, Associate

  • Front Desk Manager San Luis Hotel

    1 month ago

    Galveston, United States San Luis Resort Full time

    Overview: The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay. Must have a continued focus on all Five Diamond Standards. Responsibilities: Motivate, coach, counsel and discipline all front...

  • Front Desk Manager San Luis Hotel

    1 month ago

    Galveston, United States Landry's Full time

    Overview The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay. Must have a continued focus on all Five Diamond Standards. ResponsibilitiesMotivate, coach, counsel and discipline all front desk...

  • Guest Services Representative at San Luis Resort

    5 days ago

    Galveston, Texas, United States San Luis Resort Full time

    Position Overview:A Front Desk Agent plays a crucial role in ensuring a welcoming atmosphere for guests at San Luis Resort. This position requires a commitment to delivering exceptional service and creating memorable experiences for all visitors.Key Responsibilities:Provide consistently friendly, professional, and courteous service to guests, visitors,...

  • Hotel Night Auditor

    2 months ago

    Galveston, United States BH Hospitality Management Full time

    Description Our property is growing rapidly and we are looking for a night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience! We provide the tools and training to bolster your hospitality career goals. If you are seeking an overnight position with a team of true professionals, apply...

  • Front Desk Manager Holiday Inn

    4 weeks ago

    Galveston, United States Holiday Inn Full time

    Overview: As a Front Office Manager, you will play an essential role in ensuring the operation of the Concierge, PBX, valet and Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay. Responsibilities: Approach all encounters with employees in an attentive,...

  • Front Desk Manager Holiday Inn

    3 weeks ago

    Galveston, United States Landry's Full time

    Overview As a Front Office Manager, you will play an essential role in ensuring the operation of the Concierge, PBX, valet and Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay. ResponsibilitiesApproach all encounters with employees in an attentive, friendly,...

  • Hotel Night Auditor

    3 months ago

    Galveston, United States BH Hospitality Management Full time

    Job DescriptionJob DescriptionOur property is growing rapidly and we are looking for a night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience! We provide the tools and training to bolster your hospitality career goals. If you are seeking an overnight position with a team of true...

  • Guest Services Representative at San Luis Resort

    5 days ago

    Galveston, Texas, United States San Luis Resort Full time

    Position Overview:A Front Desk Agent plays a crucial role in ensuring a welcoming atmosphere for guests at the San Luis Resort.Key Responsibilities:Deliver exceptional, courteous, and professional service to all guests, visitors, vendors, and colleagues.Facilitate the registration process for incoming guests by completing necessary documentation and...

  • Night Auditor Galveston Island Hilton

    5 days ago

    Galveston, United States The Hilton Full time

    Overview: The night auditor is responsible for the preparation and disposition of all Night Audit work as well as some front office functions. Responsibilities: Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employee Run all reports as required for Food & Beverage audit...

  • Night Auditor Harbor House

    2 months ago

    Galveston, United States Landry's Full time

    Overview text-align: justify; text-indent: -.25in; line-height: normal; mso-list: l0 level1 lfo1;"> The night auditor is responsible for the preparation and disposition of all Night Audit work as well as some front office functions. ResponsibilitiesConsistently deliver positive, courteous and professional guest service in all interactions with guests,...

  • Guest Services Supervisor

    1 week ago

    Galveston, Texas, United States San Luis Resort Full time

    Position Overview:The Guest Services Supervisor plays a crucial role in overseeing the Front Office operations, ensuring that all guests receive exceptional service throughout their stay. This position requires a commitment to upholding the highest standards of hospitality.Key Responsibilities:Inspire, mentor, and guide front desk team members.Ensure...

  • Experienced Full-Service Hotel Guest Service Supervisor

    1 month ago

    Galveston, United States DoubleTree Galveston Full time

    Job DescriptionJob DescriptionJob Title: Front Desk SupervisorResponsible for supervising the activities at the hotel front desk, while providing quality guest service, including but not limited to checking in/out of hotel guests; guest requests, mail/message service, hotel reservations, concierge services, and promotion of in-house activities.Essential...

  • Overnight Hotel Financial Specialist

    1 week ago

    Galveston, Texas, United States BH Hospitality Management Full time

    At BH Hospitality Management, we are seeking a dedicated night auditor who thrives in a dynamic environment and values exceptional customer service. This role is pivotal in ensuring accurate financial operations during the night shift, contributing to our commitment to excellence in the hospitality sector.Key ResponsibilitiesConduct thorough verification,...

  • Overnight Hotel Financial Coordinator

    1 week ago

    Galveston, Texas, United States BH Hospitality Management Full time

    At BH Hospitality Management, we are experiencing substantial growth and are seeking a dedicated night auditor who thrives on guest interaction and is committed to ensuring exceptional customer satisfaction. We provide comprehensive training and resources to help you advance your career in the hospitality sector.If you are looking for a nighttime position...