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Front Desk Manager San Luis Hotel

4 months ago

Galveston, United States San Luis Resort Full time

Overview:

The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay. Must have a continued focus on all Five Diamond Standards.

Responsibilities:
  • Motivate, coach, counsel and discipline all front desk associates.
  • Ensure compliance to Pre-Shift Previews.
  • Assist in conducting all front desk interviews and follow hiring procedures.
  • Develop associate morale and ensure training of front desk associates.
  • Participate in required M.O.D. program as scheduled.
  • Review front desk staffs worked hours for payroll and submit to accounting on a timely basis.
  • Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements.
  • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
  • Ensure associates greet and welcome all guests.
  • Carry a radio/cell phone when on duty. Operate radios/cell phones efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio/cell phone etiquette within the department.
  • Maintain lobby during peak times and as needed.
  • Manage and organize large turns (check in-check out)
  • Ensure participation within weekly staff meetings.
  • Focus the front desk on their role in contributing towards the established Four/Five Diamond standards.
  • Respond in maintaining the integrity of other departments by immediately addressing issues with associates when necessary, using the One Minute Manager of Praising in Public and Counseling in Private.
Qualifications:
  • At least 4 years of progressive experience in a hotel or a related field; or a 4 year college degree and at least 1 year of related experience; or a 2 year college degree and 2 or more years of related experience.
  • Supervisory experience required.
  • Must be proficient with computers, to include spreadsheets and word processing.
  • Must have a warm and friendly demenor at all times when dealing with associates and guests.