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Account Manager III

3 months ago

Hayward, United States Semiconductor Services Business US Full time
Job DescriptionJob Description

every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today

UCT is looking for a talented Account Manager III to join the team This position will ultimately be responsible for working with the Director to manage an account and understand customer needs, manage expectations, and work with internal stakeholders at UCT to address those needs. The account Manager III will also ensure accuracy of data collection and analysis related to revenue and track and monitor internal factory data (e.g. TAT, OTD, WIP levels)

Essential Duties and Responsibilities:

  • Investigate data associated with OEM and T1’s accounts.
  • Analyze UCT internal data as well as collecting and analyzing customer forecasts and actuals
  • Be primary Point of Contact (POC) for identified account(s)
  • Have regular meetings with customer personnel (business, technical etc.
  • Summarize and prioritize key issues to discuss with Director
  • Collect and review customer forecast data with Director
  • Identify and drive plans to improve and maintain customer satisfaction
  • Develop relationships with key internal (at UCT) parties to address customer issues
  • Highlight to Director problem areas and/or areas where progress is not being made

Other Duties

  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills and Abilities:

  • This person should be fully able to use all MS Office tools
  • Person should be able to very concisely document all key discussions, escalations and concerns impacting customer satisfaction.
  • Person should have excellent communication skills.

Educational/Certification Requirement:

  • Undergraduate with post grad business preferred

Experience Requirement:

Work Experience:

  • Greater than 5 years

Physical Demands and Working Conditions: This section is required for compliance with the Americans with Disabilities Act (ADA)

Criteria:

Work Environment:

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
  • Works in a manufacturing environment.

Physical Demands:

  • Ability to kneel, reach, walk, push, pull and grasp.
  • Ability to move arms, hands, and fingers
  • Ability to sit for sustained periods.
  • Required to wear personal protective equipment.
  • Prolonged sitting with some standing and bending intermittently during work hours.
  • Subject to interruptions

Environmental Exposure:

  • Required to wear personal protective equipment where applicable.
  • Subject to frequent interruptions.
  • The ability to talk on the phone and use a computer for extended periods may be required.
  • May involve exposure to moderate noise levels from printers, faxes, computers, etc.

Overnight Travel:

  • Work may require out-of-town travel depending upon assignment (training and meeting).

At Ultra Clean Technology, we do not just welcome diversity - we celebrate it Ultra Clean Technology is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.

The pay range for this position at commencement of employment is expected to be between $89,700 and $163,700/year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including variable pay and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO (Paid Time Off) and parental leave), dependent on the position offered. Details of participation in these additional compensation and benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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