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Customer Service Coordinator

3 months ago

Savannah, United States Consolidated Chassis Management, LLC Full time
Job DescriptionJob DescriptionSalary:

Position Summary:


This position will be responsible for onboarding newly registered Motor Carriers and will be the first point of contact for our rapidly expanding customer base. This is a local role domiciled in Savannah, GA. The Customer Service Coordinator will support Fleet Administration, Field Operations, Commercial, and Corporate Finance teams by providing accurate and critical information to support our SACP customers.


Responsibilities:

  • Utilize multiple CCM systems to provide essential information regarding Chassis Pools, Steamship Lines, Chassis information, and location
  • Provide carriers with documentation on how to use CCM’s booking system, including how to register, retrieve registration status, manage step-by-step booking process and return locations
  • Knowledge of CCM’s responsibilities for over-the-road repairs and keep downtime information available to assist carriers at all times
  • Learn the locations, hours of operation, and contact information for SACP Ports, Rails, and Depots
  • Able to clearly explain the invoicing process to inquiring carriers
  • Verify which chassis numbers are SACP pool chassis and provide requested information about each unit, including items such as provider name, tag number, VIN number, last FMCSA
  • Work a queue of applications to ensure that initial motor carrier registration requirements are met timely. Those include verifying the standard carrier alpha codes of the motor carriers, ensuring they are an operating entity in the South Atlantic region, and validating motor carriers' DOT safety status/rating in FMSCA SAFER
  • Communicate with motor carriers on issues with their registrations
  • Provide support with reports and KPI’s on the progress of registrations
  • Other duties as designated by management

 

Requirements:

  • Strong customer service and communication skills, both written and oral
  • Bilingual (English/Spanish) a plus
  • Strong organizational skills
  • Ability to work in a fast-paced and demanding environment.
  • Proficiency in Microsoft Excel
  • Prior working experience in Intermodal/Shipping is preferred
  • Superb administrative skills, including document administration and file maintenance
  • Critical thinking skills, attention to detail, and must be a self-starter

Offers a competitive salary and full benefits package including:

 

  • Health Care, Dental, and Vision Insurance
  • Life, Short Term & Long Term Disability Insurance
  • 401(k) with Company Contribution
  • Paid holidays and vacation
  • Option to participate in a Corporate Wellness Program


About CCM

 

CCM is a leading cooperative chassis pool manager, managing a fleet of approximately 70,000 marine chassis, with a mission to provide high quality equipment fleet management services to the intermodal marketplace. Bringing together an experienced logistics and M&R staff strategically stationed throughout each region in which the company operates, CCM is committed to providing high quality and reliable equipment to meet customers’ needs. This commitment includes operating the most efficient and effective chassis provisioning model for all stakeholders, as well as offering state-of-the-art IT solutions and fleet management services, allowing CCM to effectively collaborate with steamship lines, railroads, ports and motor carriers at over 140 locations nationwide.