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Customer Service Expert

2 months ago

Savannah, Georgia, United States Mass Markets Full time

{"h1":"Customer Service Representative at Mass Markets","p":"We are seeking a skilled Customer Service Representative to join our team at Mass Markets. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

* Handle inbound and outbound contacts in a courteous, timely, and professional manner
* Ensure first call resolution through problems solving and effective call handling
* Research systems to find missing information as applicable
* Coordinate with other departments to resolve issues as applicable
* Accurately document and process customer claims in appropriate systems

Requirements:

* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment
* Strong customer service skills
* Proficiency in relevant software and systems

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

At Mass Markets, we offer a dynamic and supportive work environment, competitive compensation, and opportunities for growth and development.

Apply now to become a part of our team and take the first step towards a rewarding career in customer service"}