Customer Service Ambassador

3 days ago


Savannah, Georgia, United States Mass Markets Full time
Customer Service Role at Mass Markets

As a Customer Service Representative at Mass Markets, you will be responsible for handling inbound and outbound contacts in a professional manner. Your goal will be to ensure first call resolution through effective problem-solving and call handling. You will also research systems to find missing information and coordinate with other departments to resolve issues as needed. Additionally, you will accurately document and process customer claims in appropriate systems.

Key Responsibilities:
  • Handle inbound and outbound contacts in a courteous and professional manner
  • Ensure first call resolution through effective problem-solving and call handling
  • Research systems to find missing information
  • Coordinate with other departments to resolve issues as needed
  • Accurately document and process customer claims in appropriate systems

About Mass Markets
Mass Markets is a company that values customer satisfaction and strives to provide excellent service to its customers. As a Customer Service Representative, you will be an integral part of our team and will play a key role in ensuring that our customers receive the best possible service.

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