Customer Service Expert

4 days ago


Savannah, Georgia, United States Mass Markets Full time

Mass Markets is seeking a skilled Customer Service Representative to join our team. As a key member of our support team, you will be responsible for handling inbound and outbound contacts in a professional and timely manner. Your goal will be to ensure first call resolution through effective problem-solving and call handling. You will also be responsible for researching systems to find missing information, coordinating with other departments to resolve issues, and accurately documenting and processing customer claims. If you have excellent communication skills, a positive attitude, and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Responsibilities:

* Handle inbound and outbound contacts in a professional and timely manner
* Ensure first call resolution through effective problem-solving and call handling
* Research systems to find missing information
* Coordinate with other departments to resolve issues
* Accurately document and process customer claims

Requirements:

* Excellent communication and problem-solving skills
* Positive attitude and passion for delivering exceptional customer service
* Ability to work in a fast-paced environment
* Strong analytical and organizational skills

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this position.

Mass Markets is an equal opportunities employer and welcomes applications from diverse candidates.



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