Housing Support Specialist

2 months ago

Little Rock, United States Our House, Inc Full time
Job DescriptionJob DescriptionSalary:

Department: Housing
Reports to: Housing Manager
Employment Type: In-Person, Full-Time, Hourly, Non-Exempt
Schedule: 8:00am-5:00pm M-F with some weekends or evening hours on occasion

 

About Our House

Our House empowers homeless and near-homeless families and individuals to succeed in the workforce, in school, and in life through hard work, wise decision-making, and active participation in the community. The Our House team has defined a set of seven Guiding Principles that characterize our culture and that we intentionally seek to uphold: Hard Work, Wise Decision-Making, Community, Initiative, Integrity, Safety, and Heart.

 

About the Role

You will provide comprehensive support to the administration and operations of the Housing Program, as well as direct service support to ensure residents of the Shelter and Family House have their needs met.  

 

What You’ll Do

  • Support all record keeping functions of the Housing Program, including processing client intake packets, entering client information in the Our House database, checking quality of client files, and tracking client outcomes
  • Assist in keeping up to date financial records for the Our House savings program
  • Perform federal, online sex offender check for all new intakes of the housing programs
  • Enter data of written rule infractions to be added to individual resident records
  • Perform food picks-ups, process janitorial and office supply orders, and collaborate with the Supportive Service team to ensure residents have their basic-needs met
  • Help celebrate client successes as they relate to savings, employment, sobriety, or housing stability, and contribute to an overall positive and safe living environment in the Housing Program
  • Assist with operations of the Shelter Intake Desk when needed, including answering the phone, processing intakes, medication calls, and answering resident questions. This may require working an occasional weekend or evening shift.
  • Attend all required meetings, including, but not limited to: weekly one-on-one with supervisor, weekly Clinical Staffing Meeting, bi-weekly Housing Team Meeting, and monthly All Team Meeting
  • Be a strong champion for Our House, its mission, and its clients both externally and internally
  • Provide great customer service to residents of the housing programs as well as volunteers, donors, and partners who interact with the housing programs
  • Work along with the Housing Manager to ensure all client files are compliant with federal and state requirements
  • Conduct other duties as assigned to fulfill Our House’s mission


What You’ll Bring

  • Excellent customer service, patience, conflict-resolution skills, and organizational skills
  • Experience working with individuals and families in poverty, distress, and/or homelessness and near-homelessness
  • Experience working with individuals and groups in a social service setting, such as through direct service support
  • Unwavering commitment to quality programs and data-driven program evaluation.
  • Strong written and verbal communication skills; a persuasive and passionate communicator with excellent interpersonal and multidisciplinary project skills
  • Proficiency in basic word processing, Excel, and data entry
  • Action-oriented, entrepreneurial, adaptable, and innovative
  • Ability to work effectively in collaboration with diverse groups of people
  • Ability to work independently with excellent time management skills
  • Passion, idealism, integrity, positive attitude, mission-driven, and self-directed


Requirements

  • High school diploma required; Bachelor’s degree preferred
  • Must possess a valid driver’s license and vehicle to use in performance of job. Position requires some travel within Central Arkansas. 
  • Must be able to pass criminal background checks, child and adult maltreatment registry checks, sex offender registry checks, and a pre-employment drug screen


Benefits & Perks

  • Insurance benefits are available on the first day of the month following start date:
    • 100% employer-paid premiums for employee health insurance
    • Optional employee-paid dental, vision, and life insurance
  • 401(k) match up to 4% after one year of employment
  • 10 days of annual leave and 10 holidays per year including a birthday holiday
  • 15 days additional leave for requirements of life
  • Employee Assistance Program 
  • Eligible for tuition discount at UA Little Rock


Our House is a drug-free workplace. 


Our House is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all team members. People of color and members of the LGBTQ community are encouraged to apply. 

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