Facility Services Coordinator Full Time

3 weeks ago


Baltimore, United States ROLAND PARK PLACE Full time $17 - $18
Job DescriptionJob Description

Roland Park Place (RPP) is the only full-service, accredited nonprofit continuing care retirement community in Charm City and a leader in aging services for older adults and their families. RPP offers premier access to Baltimore City life coupled with the comfort and convenience of suburban living — all in a beautiful, landscaped, park-like setting with breathtaking city skyline views.

What we are looking for:

Ability to uphold our core values and follow policies and procedures. Must be able to take initiative to always find a way to say yes to both our residents and staff. Able to handle difficult or emotional situations shows respect and sensitivity for cultural differences and adheres to the resident’s bill of rights.

What we offer:

Our full-time associates are offered competitive wages and a best-in-class benefits package which includes:

  • Medical/dental/vision insurance,
  • Company-paid life insurance/short-term disability/long-term disability,
  • Legal plan,
  • Identity theft protection,
  • Pet insurance,
  • Group critical illness insurance,
  • Hospital indemnity insurance,
  • Paid sick/vacation/holidays,
  • 403(b) retirement with 4% company match,
  • Free meals,
  • Free area attraction tickets,
  • Tuition reimbursement,
  • Employee hardship fund,
  • Employee assistance program,
  • Free parking,
  • Discounted MTA passes,
  • Free education/training classes.

What you will do:

  • Servers as the primary contact for Maintenance, Housekeeping, and Laundry.
  • Always provide an outstanding hospitality experience to residents and associates.
  • Coordinate the activities of the Facility Services Department.
  • Answer phones, take requests, relay messages, and respond to email inquiries from residents and associates.
  • Create and maintain a database of customer needs.
  • Process and submit weekly billable work orders.
  • Follow up with residents daily to assess the quality of service and ensure their satisfaction.
  • Assist with office work, filing, and distribution of interoffice mail.


Qualifications:

Education: High school diploma or general education degree (GED), and Associate's Degree in Accounting or Business Administration preferred. Education may be waived with 2 or more years of applicable experience.

Other: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


Come see why Roland Park Place is #1 CCRC in Maryland, #11 in the Nation, and certified A Great Place to Work



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