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Senior Manager, Crisis and Issues Management

1 month ago

San Francisco, United States Visa Full time
Job DescriptionJob DescriptionCompany Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions, and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses and economies to thrive. 

 

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement. 

 

As part of Visa’s Global Corporate Communications team, the Senior Manager of Crisis and Issues Communications will support efforts to advance and protect the company’s reputation around the globe. The individual will: 

  • Support crisis preparedness by identifying and tracking potential threats to the organization and assisting with the development of protocols to mitigate those threats.  

  • Serve as liaison to the company’s cross-functional crisis response group, which requires instant engagement, focus and execution under pressure – in addition to rotating coverage outside of business hours and partnering with regional teams on a follow-the-sun model. 

  • Develop strategies for specialized communications with stakeholder audiences 

  • Drive end-to-end execution and communication response efforts across a range of issues impacting Visa’s business and brand.  

  • Develop and execute against a consistent framework for issues management response efforts and communications.  

  • Engage with reporters on challenging issues. 

  • Regularly conduct reputation risk assessments and develop contingency plans to address the most pressing potential scenarios. 

  • Undertake reputation research and provide insights and analysis of critical business issues. 

  • Collaborate with agency partners on monitoring, reporting, research and materials development.  

  • Possess strong interpersonal skills, including being a strong writer and operating as an excellent team player that collaborates well within their team and partner organizations. 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications
- 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications
- 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
- Experience applying best practices related to issues management and crisis preparedness and response
- Track record of successfully managing communications during times of crisis in a global, matrixed organization.
- Media relations experience, experience as a company spokesperson is helpful.
- Calm and cool under pressure. Attention to detail is critical.
- Strong writer with an understanding of how to use data and research to drive planning.
- Experience partnering with legal, risk, government engagement and other cross-functional partners.
- Experience in technology, payments or financial services industry a plus.
- Bachelor’s degree, minimum 10 years communication experience.



Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 142,400.00 to 206,300.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.