Customer Retention Specialist
2 months ago
POSITION PURPOSE:
This position has a primary goal of understanding and addressing the concerns of our current customers, and taking steps to resolve those concerns to retain the customer.
RESPONSIBILITIES
- Making outbound calls to customers who have cancelled our services to discuss their concerns and reasons for cancellation, as well as communication with potential new customers;
- Have a thorough understanding of our service options, value, products, etc.
- Offer solutions within your scope of authority to resolve customers’ concerns and retain customers;
- Prepare weekly/monthly reporting regarding work completed and results achieved.
REQUIRED QUALIFICATIONS
- Minimum of 3 years demonstrable, successful work experience with the above responsibilities;
- Successful customer service work experience required, sales experience highly preferred;
- Professional, confident, persuasive phone manner.
What are the benefits?
- Hourly Rate as well as Monthly Bonus Potential
- Stable, family-owned company in business > 50 years
- Career growth opportunities are abundant – Hulett seeks to promote from within when the opportunity presents itself
- Compensation ABOVE our competition
- Paid quality training to ensure your success in this new role
- Medical/dental/vision/life
- 401k with company match
- Generous PTO
- Friendly co-workers + Team approach
- Pleasant work environment
- Accessible Management
-
Customer Retention Specialist
1 day ago
West Deptford, United States HPS, Inc. Full timeHPS, Inc., The Company:HPS, Inc., a leader in seal design and supply, is seeking a mid-level Customer Retention Specialist (internally titled Customer Success Specialist). HPS aims to solve customer specific sealing related problems for OEMs and component manufacturers by establishing and maintaining high trust relationships with our customers and...
-
Customer Retention Specialist
1 day ago
West Deptford, United States HPS, Inc. Full timeHPS, Inc., The Company:HPS, Inc., a leader in seal design and supply, is seeking a mid-level Customer Retention Specialist (internally titled Customer Success Specialist). HPS aims to solve customer specific sealing related problems for OEMs and component manufacturers by establishing and maintaining high trust relationships with our customers and...
-
West Palm Beach, Florida, United States Bugs Byte Full timeJob SummaryBugs Byte is seeking a highly skilled Inside Sales and Customer Retention Representative to join our team. As a key member of our sales and customer service team, you will be responsible for driving revenue growth and ensuring customer satisfaction.ResponsibilitiesCustomer Acquisition: Field inbound calls from potential new customers, identifying...
-
Customer Service Specialist
2 weeks ago
West Palm Beach, Florida, United States Randstad North America, Inc. Full timePosition OverviewAs a Customer Service Specialist, you will be the first point of contact for our clients, ensuring their needs are met with professionalism and care.Key ResponsibilitiesRespond to Inquiries: Handle incoming calls, emails, and chat messages from customers, providing timely and effective responses.Issue Resolution: Identify customer concerns...
-
Inside Sales + Customer Retention Specialist
2 months ago
West Palm Beach, United States Bugs Byte Full timePOSITION PURPOSE: This position has a primary goal of understanding and addressing the concerns of our current customers, and taking steps to resolve those concerns to retain the customer. RESPONSIBILITIESMaking outbound calls to customers who have cancelled our services to discuss their concerns and reasons for cancellation, as well as communication with...
-
Inside Sales + Customer Retention Specialist
2 weeks ago
West Palm Beach, United States Bugs Byte Full timeRESPONSIBILITIES Field in bound calls from potential new customers looking to begin service; Offer solutions within your scope of authority to resolve current customers' concerns and retain customers Making outbound calls to customers based on leads provided by the company, marketing campaigns, etc. Have a thorough understanding of our service options,...
-
Inside Sales + Customer Retention Specialist
3 weeks ago
West Palm Beach, United States Bugs Byte Full timeRESPONSIBILITIESField in bound calls from potential new customers looking to begin service;Offer solutions within your scope of authority to resolve current customers' concerns and retain customersMaking outbound calls to customers based on leads provided by the company, marketing campaigns, etc.Have a thorough understanding of our service options, value,...
-
Inside Sales + Customer Retention Specialist
2 weeks ago
West Palm Beach, United States Bugs Byte Full timeRESPONSIBILITIESField in bound calls from potential new customers looking to begin service; Offer solutions within your scope of authority to resolve current customers' concerns and retain customersMaking outbound calls to customers based on leads provided by the company, marketing campaigns, etc. Have a thorough understanding of our service options, value,...
-
Inside Sales + Customer Retention Specialist
3 weeks ago
West Palm Beach, United States Hulett Environmental Services, Inc Full timeJob DescriptionJob DescriptionRESPONSIBILITIESField in bound calls from potential new customers looking to begin service; Offer solutions within your scope of authority to resolve current customers’ concerns and retain customersMaking outbound calls to customers based on leads provided by the company, marketing campaigns, etc. Have a thorough understanding...
-
Member Retention Specialist
3 days ago
Myrtle Beach, South Carolina, United States Massage Envy Full timeJob SummaryWe are seeking a highly motivated and customer-focused Member Retention Specialist to join our team at Massage Envy Myrtle Beach. As a key member of our team, you will be responsible for providing exceptional customer service, promoting the value of Total Body Care, and leading location efforts to retain and engage members.Key...
-
Member Retention Specialist
2 days ago
North Myrtle Beach, South Carolina, United States Massage Envy Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Member Retention Specialist. As a key member of our team, you will play a critical role in promoting the value of Total Body Care and driving member retention and engagement.Key ResponsibilitiesProvide Exceptional Customer Service: Deliver outstanding...
-
Customer Retention Consultant
2 weeks ago
Deerfield Beach, Florida, United States Stericycle Full timePosition Overview:Under the guidance of management, this role is dedicated to preserving the loyalty of customers who are deemed at risk, identified as potential losses, or have expressed intentions to discontinue services with Stericycle.Key Responsibilities:- Engage with customers to understand their concerns and provide tailored solutions.- Collaborate...
-
Client Retention Specialist
1 week ago
North Myrtle Beach, South Carolina, United States Massage Envy Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Client Retention Specialist to join our team at Massage Envy. As a key member of our staff, you will play a vital role in promoting the value of Total Body Care and driving business growth through exceptional customer service and retention strategies.Key ResponsibilitiesProvide Outstanding...
-
Client Retention Specialist
2 weeks ago
North Myrtle Beach, South Carolina, United States Massage Envy Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Client Retention Specialist to join our team at Massage Envy. As a key member of our staff, you will play a vital role in promoting the value of Total Body Care and driving sales growth through exceptional customer service and retention strategies.Key ResponsibilitiesProvide Outstanding...
-
Member Retention Specialist
4 days ago
North Myrtle Beach, South Carolina, United States Massage Envy Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Member Retention Specialist. As a key member of our team, you will play a critical role in promoting the value of Total Body Care and driving member retention and engagement.Key ResponsibilitiesProvide Exceptional Customer Service: Deliver outstanding...
-
Customer Service and Sales Specialist
6 days ago
West Palm Beach, Florida, United States Bugs Byte Full timeJob SummaryBugs Byte is seeking a highly skilled Inside Sales and Customer Retention Representative to join our team. As a key member of our sales and customer service team, you will be responsible for driving revenue growth and ensuring customer satisfaction.ResponsibilitiesCustomer Acquisition: Field inbound calls from potential new customers, identifying...
-
Customer Service Representative
4 days ago
West Palm Beach, Florida, United States Good Greek Moving & Storage Full timeJob Description**About Us**Good Greek Moving & Storage is a leading provider of relocation services, offering a comprehensive range of solutions including moving, storage, and concierge services. We are seeking a highly skilled and motivated individual to join our team as a Customer Service Specialist.**Key Responsibilities**Respond to customer inquiries and...
-
Customer Service Specialist
2 weeks ago
West Palm Beach, Florida, United States Randstad North America, Inc. Full timePosition OverviewAs a Customer Service Specialist, you will be responsible for:Responding promptly to incoming inquiries via calls, emails, or chat messages from customers, ensuring a high level of service.Identifying and effectively resolving customer issues, ensuring that all concerns are addressed to enhance customer satisfaction.Maintaining a...
-
Customer Service Specialist
2 weeks ago
West Palm Beach, Florida, United States Randstad North America, Inc. Full timePosition OverviewAs a Customer Service Specialist, you will be the first point of contact for our valued clients. Your primary responsibility will be to manage incoming communications through various channels including phone calls, emails, and chat messages.Key ResponsibilitiesRespond swiftly to customer inquiries, ensuring a high level of service is...
-
Customer Service Specialist
2 weeks ago
West Palm Beach, Florida, United States Randstad North America, Inc. Full timePosition Overview:As a Customer Service Specialist, you will be responsible for delivering exceptional support to our clients through various communication channels.Key Responsibilities:1. Respond promptly to incoming inquiries via phone, email, or chat, ensuring a high level of customer satisfaction.2. Effectively identify and resolve client issues,...