Client Retention Specialist

1 week ago


North Myrtle Beach, South Carolina, United States Massage Envy Full time
About the Role

We are seeking a highly motivated and customer-focused Client Retention Specialist to join our team at Massage Envy. As a key member of our staff, you will play a vital role in promoting the value of Total Body Care and driving sales growth through exceptional customer service and retention strategies.

Key Responsibilities
  • Provide Outstanding Customer Service: Ensure every client feels valued and understood, addressing their needs and concerns in a professional and empathetic manner.
  • Promote Total Body Care: Educate clients on new and expanded services, sell the Massage Envy Wellness Program, book clients for future services, and encourage home-care retail purchases based on service provider recommendations.
  • Lead Retention Efforts: Develop and implement strategies to retain and engage members, fostering a loyal client base and driving repeat business.
  • Plan and Execute Events: Organize events inside and out of the clinic to promote products, memberships, and wellness services, enhancing the overall client experience.
Requirements
  • High School Diploma or Equivalent: Required.
  • Previous Retail or Sales Experience: Preferred.
  • Critical Thinking and Math Skills: Essential for multitasking and managing client interactions.
  • Excellent Communication Skills: Ability to establish positive relationships with clients and colleagues.
  • Support for Total Body Care: General knowledge of massage and skin care services.
What We Offer
  • Competitive Compensation: $14/hour plus bonuses and commissions.
  • Employer-Paid Healthcare: Medical, dental, and vision plans.
  • Matching 401(k): Retirement savings plan.
  • Paid Time Off: For full-time employees.
  • Employee Referral Bonus Program: Encourages employee referrals.
  • Employee Assistance Program: Supports employee well-being.
  • Flexible Schedule: For a better work-life balance.
  • In-Depth Product and Service Training: Enhances product knowledge and service skills.
  • Free Services and Discounts: Free massage, skincare, or stretch service each month, and 25-40% off all products.


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