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Partner Success Manager

3 months ago

Bethesda, United States Teaching Strategies, LLC Full time
Job DescriptionJob Description

Be a Part of our Team

Join a working family that is dedicated to the mission of the work we do

Teaching Strategies is an innovative edtech organization focused on connecting teachers, children, and families. As front runners in the early childhood education market, we build dynamic, top-quality digital products that integrate all of the essential elements of a high-quality solution: curriculum, assessment, professional development, and family engagement. We are building a team of results-oriented individuals who will thrive in a collaborative, work-hard/play-hard culture. We pride ourselves on the impact we have on the early childhood field through supporting teachers who are doing the most important work there is, teaching children to become creative, confident thinkers.

Position Overview

Focusing primarily on the west coast, the Partner Success Manager, will collaborate with team members, administrators and teachers to deliver world-class customer support and communication for all new and renewing partners. Additionally, they will collaborate with our customers to realize the value of Teaching Strategies solutions as soon as possible, and encourage adoption of these solutions within their districts and organizations. This role is for a full-time, forward-thinking, creative, and detail-oriented Partner Success Manager based anywhere in the US.

Specific Roles & Responsibilities:

  • Manage the implementation and onboarding process of all new and renewing customers.
  • Project manage new client implementations via email, phone, web-based tools, and live presentations when needed.
  • Track implementation tasks against a schedule and coordinate with internal staff to ensure goals are met on a timely basis. Work closely with our tech team to develop ideas and solutions for tracking key data points and automating communication with our partners.
  • Develop and manage an action plan that addresses training, professional development, customer analytics, customer usage, and platform recommendations by our customer base.
  • Provide high-level customer support and communication must be comfortable answering customer questions, training, concrete solutions, consistent follow-up, and establishing positive customer relationships.
  • Identify churn risks and develop proactive plans to increase customer retention.

Qualifications:

  • Bachelor's Degree required; Degree in Education preferred
  • Classroom experience or administrative experience in education preferred, but not required.
  • Experience in Customer Support, Customer Success, Onboarding/Implementation or Account Management with examples of success desired.
  • Ability to comfortably communicate with multiple levels of management and with customers (i.e. technical/non-technical /management).
  • Experience with Salesforce or another CRM solution is highly desired
  • Superior organizational capabilities and time management skills are a must
  • Must have proven track record and capabilities for delivering excellent customer experiences
  • Must have strong analytical, problem solving and troubleshooting skills
  • Excellent written and verbal communication skills
  • Effective organizational skills and the ability to answer and delegate ongoing questions from clients
  • Effective presentation skills
  • Familiarity with Teaching Strategies products and services highly preferred

Why Teaching Strategies

At Teaching Strategies, our solutions and services are only as strong as the teams that create them. By bringing passion, dedication, and creativity to your job every day, there's no telling what you can do and where you can go We provide a competitive compensation and benefits package, flexible work schedules, opportunities to engage with co-workers, access to career advancement and professional development opportunities, and the chance to make a difference in the communities we serve.

Let's open the door to your career at Teaching Strategies

Some additional benefits & perks while working with Teaching Strategies

Teaching Strategies offers our employees a robust suite of benefits and other perks which include:

  • Competitive compensation package, including participating in our Employee Equity Appreciation Program
  • Flexible working environment
  • Flexible paid time off
  • Company-sponsored events
  • Professional development and growth opportunities
  • Tuition assistance
  • Medical, dental, and vision coverage for spouses, domestic partners, and children
  • Pre-tax medical and dependent care flexible spending accounts (FSA)
  • Health savings accounts with employer contributions
  • 401(k) plan with employer match
  • Company-sponsored life, short and long term disability insurance
  • Voluntary life and critical illness insurance
  • Paid parental leave programs

Teaching Strategies, LLC is committed to creating a diverse workplace and is proud to be an equal opportunity employer of Minorities, all Genders, Protected Veterans, and Individuals with Disabilities.