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Client Success Manager

2 months ago

Bethesda, United States Sedgwick Government Solutions Full time

Job Details

Client Success Manager (Hybrid) 2024-1364

Bethesda, Maryland, United States

Client Services

Full Time

Description

Overview - Client Success Manager (Hybrid)

Are you dedicated to building client relationships and energized by working in a fast-paced environment? Would you like to use your organizational and customer service skills and experience in health care to develop key relationships with high-profile clients and improve the health and productivity of federal employees? If so, Sedgwick Government Solutions (SGS) may be a good fit for you. SGS is an innovative company offering a unique set of services in Federal Workers' Compensation, Specialized Health Program Management, Employee Benefits, Disability Management, and Absence Management.

As a client-facing Client Success Manager , working hybrid at home and from our Bethesda, MD office, you will manage the approach to providing services and achieving program outcomes meeting the needs of a group of SGS' valuable clients. You will manage the general stewardship of clients and stakeholders. You will gain detailed knowledge of SGS' workers' compensation programs, capabilities, practices, and processes, to support providing our clients with top-notch service with a personal touch.

Client Success Manager Responsibilities

  • Perform duties including direct account management and customer service for assigned clients.

  • Develop and maintain strategic long-term trusting relations with account stakeholders to accomplish growth and long-term company objectives.

  • Ensure the timely and successful delivery of services according to customer objectives and contract requirements.

  • Lead client activities based on their needs and in accordance with contract requirements including the scope of work.

  • Work with clinical management, SGS people leaders, and team members from other departments dedicated to the same key client accounts to ensure the successful delivery of the highest quality of services according to customer needs and objectives.

  • Understand SGS's capabilities and services and effectively communicate about the services to the client to assist in the expansion of services to meet the client's evolving needs.

  • Communicate clearly the progress of monthly/quarterly initiatives and outcomes to internal and external stakeholders.

  • Maintain accurate information in internal customer relationship management tools.

  • Ensure customer issues are handled in an efficient manner Ensure the continued satisfaction and success of SGS's clients by anticipating client needs, working internally to ensure deadlines for client deliverables are met, and helping clients meet program goals.

Client Success Manager Qualifications

  • Bachelor's Degree

  • Master's Degree or PMP preferred

  • Minimum of 8 years of client-facing and/or federal government contracting experience

  • Minimum of 8 years' experience in the healthcare, workers' compensation, or insurance industry

  • Working knowledge of workers' compensation or healthcare benefits, systems, and the insurance industry.

  • Ability to write reports, business correspondence, and standard operating procedures

  • Work independently as a self-starter committed to delivering the highest customer service, quality, and results

  • Exceptional verbal, written, and interpersonal communication skills including public speaking and presentations

  • Strong computer skills, including all standard Microsoft products (PowerPoint, Word,

  • Able to pass a preliminary credit and background check

  • United States Citizenship

  • Ability to obtain and maintain a Public Trust Federal Government Security Clearance

For a career path that is both challenging and rewarding, join Sedgwick Government Solution's talented team. Taking care of people is at the heart of everything we do. Our clients depend on our talented colleagues to take care of their most valuable assets-their employees, and their customers. At Sedgwick Government Solutions, caring counts®. Join our team of creative and caring people and help us make a difference in the lives of others.

In addition to a competitive salary, comprehensive health and welfare benefits, tuition reimbursement, and incentive compensation, Sedgwick Government Solutions offers participation and vesting in a 401(k) plan with a company match. If you would like to contribute to our important mission and work collegially in a professional organization that values intelligence, integrity, and initiative, consider a career with Sedgwick Government Solutions.

To be considered for this position, please submit a resume, and complete the application.

The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required.

Important Information

Successful candidates will be required to undergo a financial and criminal background check and obtain and maintain confidential-level security clearance upon hire. We participate in the United States Federal Government E-Verify program to confirm the employment authorization of the employee upon hire.

Search Firm Representatives

Please be advised that Sedgwick Government Solutions (Government Solutions) is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, a valid written agreement and task order must be in place before any resumes are submitted to Government Solutions. All resumes submitted by search firms to any employee at Government Solutions without a valid written agreement and task order in place will be deemed the sole property of Government Solutions and no fee will be paid in the event that person is hired by Government Solutions.

Government Solutions strives to make our career site accessible to all users. If you need a disability-related accommodation for completing the application process, please contact Government Solutions regarding accommodations.

Sedgwick Government Solutions is an Equal Opportunity and Affirmative Action Employer

All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status, or any other classification protected by federal state or local laws as appropriate, or upon the protected status of the person's relatives, friends or associates.

Sedgwick Government Solutions abides by the requirements of 41 CFR 60-741.5(a) (~~~) . This regulation prohibits discrimination against qualified individuals on the basis of disability and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.

Sedgwick Government Solutions abides by the requirements of 41 CFR 60-300.5(a) (~~~) . This regulation prohibits discrimination against qualified protected veterans and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans.

About Sedgwick

Sedgwick Government Solutions is a fully owned subsidiary of Sedgwick. Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. The company provides a broad range of resources tailored to clients' specific needs in casualty, property, marine, benefits, and other lines. At Sedgwick, caring counts; through the dedication and expertise of more than 27,000 colleagues across 65 countries, the company takes care of people and organizations by mitigating and reducing risks and losses, promoting health and productivity, protecting brand reputations, and containing costs that can impact the bottom line. ~~~ Privacy | Sedgwick Terms and Conditions | Sedgwick (~~~/)