Service Manager

2 months ago


Webster, United States Marina Auto Group Full time
Job DescriptionJob Description

Marina Auto Group is a family owned and operated multi-franchise dealership located in Webster, NY. We have proudly been serving the Rochester community since 1989. We are seeking a highly motivated and experienced Service Manager to lead our service department at Marina, which includes Chrysler, Dodge, Jeep, Ram, and Mitsubishi. The Service Manager will oversee all service operations, ensuring the highest level of customer satisfaction, efficient workflow, and profitability.

Duties and Responsibilities:

  1. Leadership and Management:

- Supervise and lead a team of service advisors, technicians, and support staff.

- Conduct regular meetings with service staff to communicate goals, provide updates, and ensure alignment with dealership objectives.

- Implement training programs to enhance technical skills, customer service, and efficiency.

       2. Customer Service:

- Ensure a high level of customer satisfaction by managing service requests, addressing concerns, and providing timely resolutions.

- Develop and maintain positive customer relationships, promoting repeat business and referrals.

- Handle escalated customer complaints and provide solutions to achieve customer satisfaction.

        3. Operations Management:

- Oversee daily operations of the service department, including scheduling, workflow, and productivity.

- Monitor and manage service department performance metrics, including customer satisfaction scores, service volume, and financial performance.

- Ensure compliance with manufacturer standards, warranty requirements, and safety regulations.

        4. Financial Management:

- Review revenue forecasting and expense control.

- Monitor financial performance, identify areas for improvement, and implement corrective actions.

- Optimize parts and labor sales, manage inventory, and control costs to maximize profitability.

      5. Technical Expertise:

- Stay current with industry trends, manufacturer updates, and technical advancements.

- Provide technical support and guidance to service technicians and advisors as needed.

- Ensure proper use of diagnostic tools and equipment.

     6. Process Improvement:

- Continuously evaluate and improve service department processes for efficiency and effectiveness.

- Implement best practices for service operations, including scheduling, workflow, and customer communication.

- Identify opportunities for innovation and improvement, leveraging technology and industry advancements.

     7. Compliance and Safety:

- Ensure all service operations comply with local, state, and federal regulations.

- Maintain a safe and clean working environment, adhering to OSHA and dealership safety standards.

- Conduct regular safety meetings and training sessions for service staff.

 

Qualifications:

- Proven experience as a Service Manager in an automotive dealership, preferably with Chrysler, Dodge, Jeep, Ram, and import vehicles.

- Strong leadership and team management skills.

- Excellent customer service and communication skills.

- In-depth knowledge of automotive service operations, including diagnostics, repair, and maintenance.

- Financial acumen, with experience managing budgets.

- Proficient with dealership management software and diagnostic tools.

- Ability to work in a fast-paced environment and handle multiple priorities.

 

Education and Experience:

- High school diploma or equivalent; college degree preferred.

- ASE certification or equivalent automotive certification.

- Minimum of 2 years of experience in an automotive service management role.

 

Benefits:

- Competitive salary and performance-based bonuses.

- Health, dental, and vision insurance.

- 401(k) retirement plan with company percentage match.

- Paid time off and holidays.

- Employee discounts on vehicles and services.

 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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